Lānaʻi Luxury Experience Planner — Guest Concierge

Four Seasons; Lanai City (HI); Hybrid; USD 31,163 - 44,384; Full time

Benefits offered by this job

100% Employer‑contributed Medical, Dental, and Vision benefits

Competitive wages and Paid Time Off

Complimentary stays and discounts at Four Seasons Worldwide

Job summary

The Four Seasons Resort Lāna’i is seeking a Lānaʻi Experience Planner based in Los Angeles. This role focuses on managing guest inquiries and crafting personalized itineraries to enhance the guest experience.

Candidates should have experience in luxury hospitality and be authorized to work in the U.S. With flexible scheduling, benefits include competitive pay and comprehensive healthcare. Join a vibrant team dedicated to exceptional service!

Qualifications

• Successful candidates must possess legal work authorization in the United States.
• Availability for holidays and weekends is required.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Manage guest inquiries across phone, email, and chat.
• Coordinate pre-arrival experiences and collaborate with internal teams.
• Partner with resort departments for a smooth guest journey.

Skills

Experience in luxury hospitality

Concierge services

Guest experience coordination

Job description

The Four Seasons Resort Lāna’i is seeking a Lānaʻi Experience Planner based in Los Angeles. This role focuses on managing guest inquiries and crafting personalized itineraries to enhance the guest experience.

Candidates should have experience in luxury hospitality and be authorized to work in the U.S. With flexible scheduling, benefits include competitive pay and comprehensive healthcare. Join a vibrant team dedicated to exceptional service!