Lana'i Experience Planner - Based in L.A

Four Seasons; Lanai City (HI); Hybrid; USD 31,163 - 44,384; Full time

Benefits offered by this job

100% Employer‑contributed Medical, Dental, and Vision benefits

Competitive wages and Paid Time Off

Complimentary stays and discounts at Four Seasons Worldwide

Job summary

The Four Seasons Resort Lāna’i is seeking a Lānaʻi Experience Planner based in Los Angeles. This role focuses on managing guest inquiries and crafting personalized itineraries to enhance the guest experience.

Candidates should have experience in luxury hospitality and be authorized to work in the U.S. With flexible scheduling, benefits include competitive pay and comprehensive healthcare. Join a vibrant team dedicated to exceptional service!

Qualifications

• Successful candidates must possess legal work authorization in the United States.
• Availability for holidays and weekends is required.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Manage guest inquiries across phone, email, and chat.
• Coordinate pre-arrival experiences and collaborate with internal teams.
• Partner with resort departments for a smooth guest journey.

Skills

Experience in luxury hospitality

Concierge services

Guest experience coordination

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the Location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learning about Hawaiian wayfinding at the on‑site observatory.

Lānaʻi Experience Planner (Based in Los Angeles)

The Four Seasons Resort Lāna’i is looking for a Lānaʻi Experience Planner who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles to deliver exceptional service.
• Coordinate pre‑arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution.
• Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, share accurate information, and ensure a smooth guest journey.
• Identify opportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences while maintaining a guest‑first approach.
• Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency.
• Provide additional support as needed.

What to Bring

• Successful candidates must possess legal work authorization in the United States.
• The hospitality business operates 7 days a week, 24 hours a day, with scheduled days and times that may vary based on need. Holidays and weekend availability are required.
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts.
• Ability to travel to Lāna’i as required for business needs.
• Experience in luxury hospitality, guest experience coordination, concierge services, or other high‑touch service environments.
• Proven ability to create personalized itineraries, coordinate activities and special arrangements, and deliver seamless pre‑arrival and on‑island guest experiences.

Benefits

• Hourly Rate: $27.42
• 100% Employer‑contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year‑round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on‑island housing, inter‑island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Equal Opportunity

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law information poster, please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf