Guest Experience Coordinator

Four Seasons Hotels and Resorts; Lanai City (HI); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Hourly Rate: $29.91

Medical, Dental, Vision benefits

Housing on-island

Employee meals & dry cleaning

On-island airfare

Learning & development programs

Employee engagement events

Job summary

Four Seasons Resort Lana’i is seeking a Guest Experience Coordinator who passionate about delivering flawless luxury experiences. You will coordinate personalized itineraries, manage guest preferences, and collaborate with resort teams to ensure hands-on service excellence.

Candidates must have legal US work authorization and flexibility to work a rotating schedule in a premier island resort. The role emphasizes a proactive, detail-oriented approach, strong guest communication, and the ability

Qualifications

• Experience in luxury guest service or hospitality is preferred.
• Ability to coordinate complex itineraries and guest requests.
• Knowledge of front desk, housekeeping, and concierge operations is a plus.

Responsibilities

• Coordinate personalized experiences for Specialty Suite, Elite, VIP, and designated guests.
• Partner with Lanaʻi Ambassadors and resort departments to arrange guest communications, amenities, and welcome gifts.
• Monitor upcoming arrivals and VIP stays to anticipate guest needs and maintain accurate profiles.
• Prepare itineraries, reports, and operational documentation to support daily Guest Experience operations.
• Maintain inventory and presentation of VIP amenities and guest gifts to uphold luxury standards.

Skills

Customer service

Attention to detail

Organization

Discretion

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

GUEST EXPERIENCE COORDINATOR

The Four Seasons Resort Lāna’i is looking for a Guest Experience Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Guest Experience Coordinator supports the planning and coordination of personalized experiences for VIP, Elite, and Specialty Suite guests. This role partners with resort teams to manage guest preferences, special requests, amenities, and itineraries, ensuring seamless service and an exceptional luxury guest experience. Responsibilities include, but are not limited to:

• Coordinate and oversee personalized experiences for Specialty Suite, Elite, VIP, and designated guests by managing pre-arrival planning, in-house experiences, departures, guest preferences, itineraries, special requests, and recognition opportunities to ensure seamless and memorable stays

• Partner with Lanaʻi Ambassadors and resort departments to coordinate guest communications, arrival amenities, welcome gifts, special celebrations, VIP arrangements, and service delivery, ensuring all details are executed accurately and on schedule

• Monitor upcoming arrivals, in-house VIP guests, and departures, proactively identifying guest needs, supporting service recovery efforts, and maintaining accurate guest profiles, preferences, and stay history within resort systems

• Maintain the inventory, organization, quality, and presentation of VIP amenities, guest gifts, printed materials, and Guest Experience supplies to uphold luxury service standards

• Prepare guest itineraries, departmental reports, communications, and operational documentation while supporting daily Guest Experience operations, special projects, personalization initiatives, and process improvements

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Ability to sit and/or stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts

• Demonstrate exceptional attention to detail, organization, creativity, discretion, and professionalism while managing multiple priorities, maintaining confidentiality, exercising sound judgment, and delivering highly personalized luxury guest experiences aligned with the highest hospitality standards.

• Requires working knowledge of the Front Desk, Housekeeping, and Concierge.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $29.91

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf