Spa Manager

Four Seasons; Lanai City (HI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Salary range: $75k-$85k

Medical benefits

Island housing accommodation

Employee meals

Job summary

Four Seasons Resort Lāna’i seeks a Spa Manager to oversee daily spa operations, shaping guest experiences and maintaining luxury standards on Lanai. The role requires strong leadership, a passion for excellence, and the ability to manage a diverse team across services and wellness facilities.

Work authorization in the United States is required; the team operates in a 24/7 luxury resort environment. The successful candidate will lead Spa teams, drive guest satisfaction, and contribute to the

Qualifications

• Minimum of two (2) years of supervisory or management experience in a luxury spa, wellness, or hospitality environment preferred
• Professional Massage Therapy, Esthetics, or Cosmetology license preferred

Responsibilities

• Lead all Spa operations to deliver luxury guest experiences and service excellence.
• Recruit, train, and develop Spa team while upholding culture and standards.
• Manage budgeting, forecasting, labor, purchasing, and inventory to drive revenue.
• Build guest relationships, coordinate group and VIP experiences; lead service recovery.
• Oversee Spa facilities, equipment, cleanliness, and inventory with other departments.
• Handle scheduling, payroll, reporting, and departmental communications.
• Develop and maintain Spa programs and operating standards aligned with brand.

Education

Professional Massage Therapy, Esthetics, or Cosmetology license

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

SPA MANAGER

Four Seasons Resort Lāna’i is looking for a Spa Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

The Spa Manager oversees daily spa operations, team development, and guest service excellence while supporting financial performance, operational standards, and promotional initiatives to deliver an exceptional luxury wellness experience. Responsibilities include, but are not limited to:

• Lead and oversee all Spa operations, including guest services, fitness, treatment, salon, and wellness areas, ensuring exceptional service standards, operational excellence, and a luxury guest experience
• Recruit, train, coach, and develop Spa team members and leaders while fostering employee engagement, accountability, and adherence to company culture and service standards
• Manage departmental financial performance through budgeting, forecasting, labor management, purchasing, inventory control, retail operations, and revenue-driving initiatives
• Maintain a visible leadership presence, build strong guest relationships, coordinate group business and VIP experiences, and lead service recovery efforts to ensure guest satisfaction
• Oversee Spa facilities, equipment, cleanliness, and product inventories in partnership with resort departments to ensure operational readiness and brand standards are consistently maintained
• Manage administrative and operational functions, including scheduling, payroll, reporting, compliance, and departmental communications, while ensuring efficient daily operations
• Develop and uphold Spa programs, policies, and operating standards that support exceptional guest experiences and alignment with brand objectives
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Minimum of two (2) years of supervisory or management experience in a luxury spa, wellness, or hospitality environment preferred
• Professional Massage Therapy, Esthetics, or Cosmetology license preferred

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Salary Range: $75k - $85k
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affir­­mat­ive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf