Assistant Housekeeping Manager

Four Seasons; Lanai City (HI); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

100% Employer-contributed Medical, Dental, and Vision benefits

Competitive wages and other benefits

Complimentary stays and exclusive discounts

Job summary

Four Seasons in Lanai City, Hawaii is seeking an Assistant Housekeeping Manager. The role entails supervising and leading housekeeping staff, ensuring high standards of service and communication, and handling guest complaints. Candidates must have at least 2 years of supervisory experience and legal work authorization in the U.S. Benefits include competitive wages, 100% employer-contributed health coverage, complimentary stays at Four Seasons, and a strong employee culture.

Qualifications

• Minimum 2 years of supervisory experience in Housekeeping preferred.
• Must possess legal work authorization in United States.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Supervise and lead Housekeeping staff.
• Conduct performance evaluations and handle guest complaints.
• Perform daily inspections of guest rooms and public areas.

Skills

Supervisory experience

Attention to detail

Guest service

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kids‑club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons, include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park, or learning about Hawaiian wayfinding at the on‑site observatory.

Assistant Housekeeping Manager

The Four Seasons Resort Lāna’i is looking for an Assistant Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• Supervise and lead Housekeeping staff across guest rooms, public areas, and designated spaces by interviewing, training, mentoring, and coaching team members to consistently meet Forbes Five‑Star and Five‑Diamond standards.
• Conduct performance evaluations, administer corrective action when necessary, and ensure accurate daily labor reporting and timely bi‑weekly payroll submission.
• Maintain clear communication and provide prompt follow‑up on operational issues, guest requests, and special requirements.
• Schedule staff and coordinate daily assignments, overseeing the smooth start and execution of each shift.
• Monitor team performance to ensure productivity goals, quality standards, and guest expectations are consistently achieved.
• Perform daily inspections of guest rooms, public areas, and Sensei Wellness spaces to uphold the highest luxury and operational standards.
• Handle guest complaints and requests with professionalism, discretion, and attention to detail, accommodating special requests whenever possible.
• Interact with guests in person and by phone while consistently upholding Four Seasons benchmark service standards.
• Take proactive measures to ensure the safety, security, and well‑being of guests and employees.
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location and may qualify for an L‑1 Visa sponsorship).
• The hospitality business functions seven (7) days a week, twenty‑four (24) hours a day; scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts.
• Minimum 2 years of supervisory experience in Housekeeping within a hotel or resort environment preferred.

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Salary Range: $75k – 79k.
• 100% Employer‑contributed Medical, Dental, and Vision benefits.
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay.
• Inclusive and diverse employee engagement & recognition events all year‑round.
• Complimentary stays and exclusive discounts at Four Seasons Worldwide.
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms.
• Owner subsidized on‑island housing, inter‑island airfare to Oahu and other resources.
• Comprehensive learning and development programs to help you master your craft.
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ information poster, please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf.