LAN Technician I, Information Technology

Adventist HealthCare; Rockville (MD); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Free Employee Parking

Medical, Prescription, Dental, Vision

Employer-paid Disability & Life

Paid Time Off

Employer retirement contribution and 3

Job summary

Shady Grove Medical Center in Rockville, MD, part of Adventist HealthCare, seeks an experienced LAN I Technician for our Information Technology department. The role will provide on-site service operations support, assist with device installation and configuration, and ensure endpoint devices are properly managed.

The position requires a Bachelor’s degree in CS/IT (preferred), A+ certification (or within 6 months), and ITILv3 Foundations is a plus.

Qualifications

• Bachelor’s degree in computer science or information technology preferred.
• A+ Certification required or within 6 months of employment.
• ITILv3 Foundations preferred.

Responsibilities

• Provide service operations response and support for on-site requests, incidents and access-related efforts.
• Assist with installation, configuration, upgrade and day-to-day administration and support for the compute environment.
• Support administration and configuration of endpoint devices including laptops, tablets, desktops, peripherals, and clinical devices.
• Conduct site surveys, document current site equipment and user requirements; be on-call after hours.
• Follow SOPs in software/hardware deployments and changes.
• Coordinate with employees, vendors and other support teams during device/software upgrades.
• Follow PMBOK and ITIL principles in planning and design of endpoint deployments.
• Assist with data gathering and analysis for end-to-end device workflows.

Education

Bachelor’s degree in computer science or information technology

Tools

A+ Certification

ITILv3 Foundations

Job description

Shady Grove Medical Center

Adventist HealthCare seeks to hire an experienced LAN I Technician for our Information Technology department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a LAN I Technician, you will:

• Provide Service Operations response and support for all requests, incidents and access-related efforts performed on-site at any of the organization’s locations.
• Assist with the installation, configuration, upgrade, and overall provide day-to-day administration and support required for the AHC compute environment.
• Support the administration and configuration of endpoint devices to include laptops, tablets, desktops, peripherals, and clinical devices.
• Conducts site surveys, assesses and documents current site equipment, configurations, and user requirements; Ability to take a flexible work schedule and be on call after hours
• Follow standard operating procedures in the implementation and transition of software and hardware deployments.
• Facilitate conversations across AHC employees, vendors, and other support teams while implementing or upgrading devices and software.
• Follow change and release management processes, work with the Project Management Office on device refresh and general device deployment activities.
• Participate in the creation of detailed work breakdown structures for the implementation of automated and manual provisioning configurations
• Follow PMBOK and ITIL principles in the planning and design of endpoint device deployments.
• Assist with requirements data gathering and analysis as needed; Assist with the planning and design end end-to-end device workflows
• Participate in reviewing vendor solutions to address endpoint devices requirements of the business and clinical departments; Provide expertise to identify and translate endpoint workflow into configuration requirements

Qualifications include:

• Bachelor’s degree in the field of computer science or information technology is preferred
• A+ Certification or similar certification is required or within 6 months of employment
• ITILv3 Foundations is preferred

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours

Typical Daily Schedule: Monday- Friday

Shift Type: Day Shift

Pay Range:

$56,160.00 - $85,280.00

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.