Lake Operations Lead & Guest Experience

Oglebay-1; Wheeling (WV); On-site; USD 15,000 - 18,000; Full time

Job summary

Oglebay Park in Wheeling, WV is seeking a Lake Facility Supervisor to oversee daily operations at the lake and surrounding area, ensuring guests have a safe and enjoyable experience.

Responsibilities include training 5–7 staff, enforcing procedures, monitoring cash handling, and addressing guest concerns with a cheerful attitude. Requires a high school diploma or GED and previous related experience.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience in supervision or lead roles preferred.
• Strong communication and guest-service skills.

Responsibilities

• Oversee daily operation of the lake facility and surrounding area to ensure guest safety and enjoyment.
• Supervise and train 5–7 employees across lake refreshment, lake dock and mini golf operations.
• Enforce opening/closing procedures and cash handling protocols.
• Inspect facilities for safety, report deficiencies, and coordinate maintenance with the manager.
• Maintain a welcoming, cheerful demeanor with guests and resolve issues promptly.
• Ensure shelters and restrooms are clean and accessible daily.
• Lock and secure facilities at close and coordinate with park personnel for money pickup.
• Foster safe operations and positive working relationships among staff.

Skills

Staff training

Customer service

Leadership

Safety awareness

Education

High school diploma or GED

Tools

Cash handling

Job description

Oglebay Park in Wheeling, WV is seeking a Lake Facility Supervisor to oversee daily operations at the lake and surrounding area, ensuring guests have a safe and enjoyable experience.

Responsibilities include training 5–7 staff, enforcing procedures, monitoring cash handling, and addressing guest concerns with a cheerful attitude. Requires a high school diploma or GED and previous related experience.