Part-Time Front Desk Supervisor - Guest Experience

Oglebay; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Oglebay Park is seeking a Part-Time Front Desk Supervisor in Wheeling, WV. This role oversees daily front desk operations, including check-in/check-out, switchboard, and guest services, while maintaining a high level of guest care.

The position requires supervising 15–20 front desk staff, coordinating training, and ensuring efficient operation with a focus on guest satisfaction and safety. Flexible schedule including weekends/evenings/holidays, with strong customer service skills essential.

Qualifications

• Requires ability to manage front desk operations including guest information, reservations, and telephone switchboard.
• Proven customer service skills and ability to interact with guests professionally.
• Leadership and supervisory skills to manage a team of 15–20 staff.

Responsibilities

• Oversees daily operation for Front Desk and Guest Services.
• Supervises scheduling, training, and performance of staff.
• Maintains high quality guest care and solves guest issues.
• Ensures lobby is guest-ready and cash handling is accurate.

Skills

Front desk operations

Guest services

Leadership

Training

Education

Bachelor's degree

Job description

Oglebay Park is seeking a Part-Time Front Desk Supervisor in Wheeling, WV. This role oversees daily front desk operations, including check-in/check-out, switchboard, and guest services, while maintaining a high level of guest care.

The position requires supervising 15–20 front desk staff, coordinating training, and ensuring efficient operation with a focus on guest satisfaction and safety. Flexible schedule including weekends/evenings/holidays, with strong customer service skills essential.