Laboratory Experience Coordinator & Instrument Liaison

CBRE Group, Inc.; Malvern (Chester County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K plan

Paid time off

Job summary

CBRE Group, Inc. is seeking a Scientific Experience Coordinator (SEC) to coordinate essential laboratory functions for a major pharmaceutical client. You will lead structured meetings, follow up on requests, and drive instrument uptime across cross-functional teams.

The role offers growth into technical aspects of the business, with emphasis on asset checks, CMMS-driven inventory, instrument tagging, and collaboration with QA to meet GLP requirements.

Qualifications

• High School Diploma or GED with four years' related experience; pharma/GMP experience preferred.
• Bachelor's degree preferred.
• Prior customer service, administration, or project coordination experience.
• Experience with CMMS, Microsoft Office, and basic data systems.
• Knowledge of GxP and lab instrument services environment.

Responsibilities

• Liaise with scientists, laboratory managers and account team regarding services required for essential laboratory and related business functions.
• Serve as primary point of contact in laboratories for instrument needs.
• Perform daily Level 1 asset checks to assess instrument challenges and communicate needs to technical and scheduling teams.
• Perform daily checks on pending instrument installations, moves, and quality checks.
• Support inventory verification using CMMS data.
• Ensure accurate instrument tagging.
• Analyze problematic work orders and coordinate with teams to drive solutions.
• Train provider partners on technologies supporting instrument management.
• Collaborate with Finance, Facilities, Lab Management/Operations, EHS, and others.
• Adhere to GLP lab requirements and QA processes.

Skills

Customer service

Project coordination

GxP knowledge

Lab instrument services

Education

Bachelor's degree preferred

High School Diploma or GED

Tools

CMMS

Desktop publishing

Microsoft Office

Online Help

Job description

CBRE Group, Inc. is seeking a Scientific Experience Coordinator (SEC) to coordinate essential laboratory functions for a major pharmaceutical client. You will lead structured meetings, follow up on requests, and drive instrument uptime across cross-functional teams.

The role offers growth into technical aspects of the business, with emphasis on asset checks, CMMS-driven inventory, instrument tagging, and collaboration with QA to meet GLP requirements.