Scientific Experience Coordinator - Life Sciences Client Site

CBRE; Malvern (Chester County); On-site; USD 60,000 - 90,000; Full time

Job summary

CBRE is seeking a Scientific Experience Coordinator to coordinate essential laboratory functions for a major pharmaceutical client. You will lead structured meetings, manage requests, and work with multiple departments to drive instrument uptime and operational efficiency.

An emphasis on process improvement, data accuracy, and collaboration with QA and facilities teams supports GLP/GxP requirements and overall lab operations.

Qualifications

• Requires high school diploma or GED with relevant experience in pharmaceutical/GMP contexts.
• Bachelor's degree is preferred but not mandatory depending on experience.
• Experience in customer service, administration, or project coordination is advantageous.
• Familiarity with CMMS, desktop publishing, MS Office, and online help tools helpful.

Responsibilities

• Coordinate laboratory services and liaise with scientists, managers and account teams.
• Act as the primary in-lab contact for instrument needs and maintenance scheduling.
• Perform daily Level 1 asset checks and communicate instrument issues to teams.
• Support inventory verification using CMMS data and ensure instrument tagging accuracy.
• Analyze work orders to identify root causes and drive solutions with technical teams.
• Assist and train partner providers on technologies for instrument management.

Skills

Project Management

Customer service

Communication

Analytical skills

Lab instrument knowledge

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

CMMS systems

Desktop publishing

Microsoft Office Suite

Online Help

Job description

About The RoleAs Scientific Experience Coordinator (SEC), you will coordinate essential laboratory functions within a cross functional environment for a major pharmaceutical client. You\'ll be responsible for leading structured, tiered meetings and following up on all requests, efficiently meeting and advancing the business needs, and working closely with all members of the wider team to provide a proactive and focused approach to drive laboratory instrument up-time. Near term opportunity for growth into technical aspects of the business.

About The RoleAs Scientific Experience Coordinator (SEC), you will coordinate essential laboratory functions within a cross functional environment for a major pharmaceutical client. You\'ll be responsible for leading structured, tiered meetings and following up on all requests, efficiently meeting and advancing the business needs, and working closely with all members of the wider team to provide a proactive and focused approach to drive laboratory instrument up-time. Near term opportunity for growth into technical aspects of the business.

What You\'ll Do

• Liaise with scientists, laboratory managers and account team regarding services required for essential laboratory and related business functions.
• Serve as primary point of contact in laboratories for instrument needs
• Perform daily Level 1 asset checks to assess any challenges and/or issues with instruments and communicate needs to technical and scheduling teams
• Perform daily checks on pending instrument installations, moves, and quality checks
• Support inventory verification efforts leveraging CMMS data
• Ensure accurate instrument tagging
• Analyze problematic work orders, pin-point problem areas and liaise with technical and coordinator teams to drive solutions
• Support and train provider partners on technologies supporting instrument management,
• Collaborate and communicate with multiple departments i.e. Finance, Facilities, Lab Management/Operations, EHS, etc.
• Work with QA team and follow GLP lab requirements.
• Perform other duties as assigned.

What You\'ll Need

• High School Diploma or general education degree (GED) required and a minimum of four years of related experience or equivalent work experience; pharmaceutical and/or GMP experience.
• Bachelors degree preferred
• Previous customer service, administration, or project coordinator experience preferred.
• Experience with CMMS systems, Desktop publishing, Microsoft Office Suite, and Online Help.
• Knowledge of GxP and understanding of a lab instrument services environment.
• Experience working with databases and/or systems.
• Strong Project Management capabilities.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Why CBRE?

CBRE is the premier provider of Laboratory Services. We offer excellent compensation and benefits, to include competitive salary, overtime pay, medical and dental benefits, PTO, 401K, and comprehensive training for professional growth.

• Benefits start 1st of the month following your hire date: medical, dental, vision, 401k, etc.
• First year of employment - 15 Days of PTO. Year 1 - 4 of employment 20 days of PTO!

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate\'s unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).