Lab Instrument Experience Coordinator

CBRE; Malvern (Chester County); On-site; USD 60,000 - 90,000; Full time

Job summary

CBRE is seeking a Scientific Experience Coordinator to coordinate essential laboratory functions for a major pharmaceutical client. You will lead structured meetings, manage requests, and work with multiple departments to drive instrument uptime and operational efficiency.

An emphasis on process improvement, data accuracy, and collaboration with QA and facilities teams supports GLP/GxP requirements and overall lab operations.

Qualifications

• Requires high school diploma or GED with relevant experience in pharmaceutical/GMP contexts.
• Bachelor's degree is preferred but not mandatory depending on experience.
• Experience in customer service, administration, or project coordination is advantageous.
• Familiarity with CMMS, desktop publishing, MS Office, and online help tools helpful.

Responsibilities

• Coordinate laboratory services and liaise with scientists, managers and account teams.
• Act as the primary in-lab contact for instrument needs and maintenance scheduling.
• Perform daily Level 1 asset checks and communicate instrument issues to teams.
• Support inventory verification using CMMS data and ensure instrument tagging accuracy.
• Analyze work orders to identify root causes and drive solutions with technical teams.
• Assist and train partner providers on technologies for instrument management.

Skills

Project Management

Customer service

Communication

Analytical skills

Lab instrument knowledge

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

CMMS systems

Desktop publishing

Microsoft Office Suite

Online Help

Job description

CBRE is seeking a Scientific Experience Coordinator to coordinate essential laboratory functions for a major pharmaceutical client. You will lead structured meetings, manage requests, and work with multiple departments to drive instrument uptime and operational efficiency.

An emphasis on process improvement, data accuracy, and collaboration with QA and facilities teams supports GLP/GxP requirements and overall lab operations.