Laboratory Customer Support Specialist

100 Stormont-Vail HealthCare, Inc.; Topeka (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Stormont Vail Health in Topeka, KS, is seeking a friendly, detail-oriented Customer Service Liaison for the Clinical Laboratory and Pathology Services. You will relay patient results to physicians and clients, resolve inquiries promptly, and uphold the lab's standards of service and confidentiality.

Requires high school diploma; healthcare contact experience preferred. You will work in a fast-paced environment, handle phone and written communications, and support testing coordination and patient

Qualifications

• Must possess excellent customer service skills.
• Knowledge and use of medical terminology.
• Ability to utilize health information technology and common office computer applications.

Responsibilities

• Communicates by telephone or written communication with physicians, hospital and clinic employees, and others who have business with departmental staff or pathologists.
• Provides professional telephone customer service to internal and external customers.
• Contacts outpatients for recollects at direction of physician and nursing staff.
• Provides scripted information for patients regarding SV laboratory locations, specimen drop off and patient preparation for testing.
• Receives, interprets, and processes telephone and verbal orders from physicians, physician office personnel, and nursing staff.
• Enters phone or verbal orders into the scheduling computer system.
• Obtains test results for customers.
• Answers questions regarding status of testing and availability of results.
• Phones customers or caregivers to obtain additional test information or missing information on lab requisition as requested.
• Coordinates special test requests with the appropriate laboratory section and/or clinical pathologist.
• Reports to Lab Leadership any unresolved problems or instances of customer dissatisfaction.
• Monitors Fax Logs and resolves problems.
• Works with laboratory staff to resolve specimen or patient problems.
• Assists in training new personnel in customer support procedures.
• Instruct other employees on procedures as directed by department leadership.

Skills

Customer service

Communication

Medical terminology

Health IT

Education

High School Diploma / GED

Job description

Stormont Vail Health in Topeka, KS, is seeking a friendly, detail-oriented Customer Service Liaison for the Clinical Laboratory and Pathology Services. You will relay patient results to physicians and clients, resolve inquiries promptly, and uphold the lab's standards of service and confidentiality.

Requires high school diploma; healthcare contact experience preferred. You will work in a fast-paced environment, handle phone and written communications, and support testing coordination and patient