Laboratory Customer Support Specialist

Stormont-Vail HealthCare, Inc.; Topeka (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Stormont Vail HealthCare, Inc. in Topeka, KS is seeking a full-time Customer Support Specialist for the Clinical Laboratory.

You will serve as a liaison between the laboratory and its customers, providing information about patient results and handling inquiries in a courteous, accurate manner. The role requires excellent customer service skills, basic medical terminology, and the ability to use health information technology and common office software.

Qualifications

• Must possess excellent customer service skills.
• Talking to others to convey information effectively.
• Knowledge and use of medical terminology (Preferred).

Responsibilities

• Skillfully and professionally communicates by telephone or written communication with physicians, hospital and clinic employees, and other individuals who have business with departmental employees or pathologists.
• Provides professional telephone customer service to internal and external customers.
• Contacts outpatients for recollects at direction of physician and nursing staff.
• Provides scripted information for patients regarding SV laboratory locations, specimen drop off and patient preparation for testing.
• Receive, interpret, and process telephone and verbal orders from physicians, physician office personnel, and nursing staff.

Skills

Customer service

Communication

Medical terminology

Health IT basics

Education

High School Diploma or GED

Job description

Stormont Vail HealthCare, Inc. in Topeka, KS is seeking a full-time Customer Support Specialist for the Clinical Laboratory.

You will serve as a liaison between the laboratory and its customers, providing information about patient results and handling inquiries in a courteous, accurate manner. The role requires excellent customer service skills, basic medical terminology, and the ability to use health information technology and common office software.