Labor & Delivery Unit Secretary - Part-Time Days

Northwestern Memorial Healthcare; Lake Forest (IL); On-site; USD 26,000 - 33,000; Part time

Benefits offered by this job

Tuition reimbursement

401(k) matching

Job summary

Northwestern Medicine is seeking a Part-Time Unit Secretary in the Labor and Delivery area for daytime shifts. The role supports patient flow, admissions, and documentation within the EMR system while ensuring excellent customer service and readiness for EMR downtime.

Responsibilities include coordinating transfers, maintaining records, and assisting clinical staff. A High School diploma is required; EMR experience is preferred.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Demonstrates exemplary customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues.
• Answers phones and aids accordingly.
• Communicates with patients and visitors including greeting them upon arrival and providing necessary information related to their visit.
• Responds to patient call lights and requests for assistance in a professional and timely manner.
• Facilitates obtaining a hard copy of the patient’s health information and scanning into Electronic Medical Record.
• Manages admissions and discharges through Electronic Bed Board.
• Provides clinical staff with medical records of treatment of patients and correct flow of patient and maintains logbook.
• Coordinates and assists in transfer process for patients to another hospital.
• Assures patient care unit readiness for EMR downtime and facilitates data recovery following downtime.
• Orders departmental forms, supplies, and request engineering/biomed equipment repair. Construct departmental folders as needed.
• Participates in performance improvement activities that advance innovative processes to achieve unit targets and exceptional performance.
• Competency in ICARE
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Communication

Team coordination

Education

High School diploma or equivalent

Tools

EMR system

Electronic Bed Board

Job description

Northwestern Medicine is seeking a Part-Time Unit Secretary in the Labor and Delivery area for daytime shifts. The role supports patient flow, admissions, and documentation within the EMR system while ensuring excellent customer service and readiness for EMR downtime.

Responsibilities include coordinating transfers, maintaining records, and assisting clinical staff. A High School diploma is required; EMR experience is preferred.