Unit Secretary- Labor and Delivery Part Time Days

Northwestern Medicine; Lake Forest (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

Northwestern Medicine in Illinois is seeking a Unit Secretary to uphold our patient-first mission. You will handle patient interactions, answer phones, obtain and route health information, and support admissions and discharge workflows to keep the unit running smoothly.

Responsibilities emphasize exemplary customer service, timely communication with patients and visitors, and accurate documentation in the Electronic Medical Record.

Qualifications

• High School diploma or equivalent is required.
• Efficient computer skills are required.
• Experience with EMR order entry and documentation preferred.

Responsibilities

• Demonstrates exemplary customer service skills and professional judgment.
• Answers phones and assists callers and visitors.
• Communicates with patients and provides information about their visit.
• Responds to patient requests for assistance in a timely manner.
• Obtains and scans patient health information into the EMR.
• Manages admissions and discharges through the system.
• Provides clinical staff with patient treatment records and logs.
• Coordinates transfer processes to other hospitals as needed.
• Ensures unit readiness for EMR downtime and data recovery.
• Orders departmental forms and supplies and coordinates equipment repair.
• Maintains department staff phone lists.
• Participates in performance improvement activities to achieve targets.
• All other duties as assigned.

Skills

Customer service

Communication

Computer skills

Education

High School diploma or equivalent

Tools

EMR system

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Unit Secretary reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Demonstrates exemplary customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues.
• Answers phones and aids accordingly.
• Communicates with patients and visitors including greeting them upon arrival and providing necessary information related to their visit.
• Responds to patient call lights and requests for assistance in a professional and timely manner.
• Facilitates obtaining a hard copy of the patient’s health information and scanning into Electronic Medical Record.
• Manages admissions and discharges through Electronic Bed Board.
• Provides clinical staff with medical records of treatment of patients and correct flow of patient and maintains logbook.
• Coordinates and assists in transfer process for patients to another hospital.
• Assures patient care unit readiness for EMR downtime and facilitates data recovery following downtime.
• Orders departmental forms, supplies, and request engineering/biomed equipment repair. Construct departmental folders as needed.
• Maintains staff phone list for department.
• Participates in performance improvement activities that advance innovative processes to achieve unit targets and exceptional performance.
• Competency in ICARE
• All other duties as assigned.

Qualifications

Required

• High School diploma or equivalent
• Efficient computer skills

Preferred

• Experience in EMR order entry and documentation

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.