Unit Secretary: Patient Flow & EMR Support

Northwestern Medicine; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine in Chicago, IL seeks a Unit Secretary to greet patients and coordinate information flow at the nurses' station, supporting physicians, nurses, and other care team members.

The role emphasizes strong communication, customer service, and basic computer/EMR tasks, including medical records handling, ADT processes, and coordinating admissions, discharges, and transfers to ensure smooth patient stays.

Qualifications

• High School or GED.
• Excellent communication and customer service skills.
• Computer experience.

Responsibilities

• Greet patients, staff and visitors; extend courtesies and assist as needed.
• Coordinate flow of information at the nurses' station and route calls.
• Assist care team with patient stay, admissions, discharges and transfers.
• Maintain medical records and EMR/documentation accuracy.
• Answer phones promptly and transfer calls per NMH standards.

Skills

Excellent communication

Customer service

Computer experience

Education

High School or GED

One year of college or business school

Unit secretary experience

Job description

Northwestern Medicine in Chicago, IL seeks a Unit Secretary to greet patients and coordinate information flow at the nurses' station, supporting physicians, nurses, and other care team members.

The role emphasizes strong communication, customer service, and basic computer/EMR tasks, including medical records handling, ADT processes, and coordinating admissions, discharges, and transfers to ensure smooth patient stays.