Patient Care & EMR Coordinator | Unit Secretary

Northwestern Medicine; Lake Forest (IL); On-site; USD 24,796 - 35,817; Full time

Job summary

Northwestern Medicine is seeking an Unit Secretary in Lake Forest, IL. You will greet patients and visitors, answer phones, and support clinical staff with medical records and EMR processes.

Responsibilities include admissions/discharges, coordinating transfers, and ensuring readiness for EMR downtime, with opportunities to contribute to performance improvements and department workflows.

Qualifications

• High School diploma or equivalent.
• Efficient computer skills.

Responsibilities

• Answers phones and aids accordingly.
• Communicates with patients and visitors including greeting them upon arrival.
• Responds to patient call lights and requests for assistance.
• Facilitates obtaining a hard copy of the patient’s health information and scanning into EMR.
• Manages admissions and discharges through Electronic Bed Board.
• Provides clinical staff with medical records of treatment of patients.
• Coordinates and assists in transfer process for patients to another hospital.
• Assures unit readiness for EMR downtime and data recovery.
• Orders departmental forms, supplies, and requests repairs; constructs department folders.
• Maintains staff phone list for department.
• Participates in performance improvement activities.

Skills

Customer service

Communication

Education

High School diploma

Tools

EMR order entry

Job description

Northwestern Medicine is seeking an Unit Secretary in Lake Forest, IL. You will greet patients and visitors, answer phones, and support clinical staff with medical records and EMR processes.

Responsibilities include admissions/discharges, coordinating transfers, and ensuring readiness for EMR downtime, with opportunities to contribute to performance improvements and department workflows.