Medical Unit Secretary & Patient Experience Specialist

Northwesternmedicine; Chicago (IL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Northwestern Medicine is seeking a Unit Secretary to greet patients and coordinate the flow of information at the nurses’ station. You will support physicians, nurses, and staff to enhance the patient stay and experience, including EMR documentation and paper chart handling.

The role requires a High School diploma or GED, strong communication skills, and computer experience; hospital experience is a plus. This on-site position contributes to a responsive, patient-centered environment within the

Qualifications

• High school diploma or GED is required.
• Excellent communication and customer service skills.
• Computer experience and basic keyboard/Data entry.
• Unit secretary experience is a plus.

Responsibilities

• Provide courteous reception for patients, visitors and staff and assist at the nurses’ station.
• Coordinate flow of information and assist care team to support patient stay and experience.
• Answer calls promptly, transfer calls, and manage calls on multiple lines with AIDET.
• Prepare and maintain patient medical records on admission, discharge and transfer.
• Update EMR with new forms and ensure documents are filed correctly.
• Manage patient flow, admit/discharge/transfer activities and notify staff as needed.
• Maintain a clean, organized unit desk and stock appropriate supplies.

Skills

Communication skills

Customer service

Computer experience

Education

High School or GED

One year of college or business school

Job description

Northwestern Medicine is seeking a Unit Secretary to greet patients and coordinate the flow of information at the nurses’ station. You will support physicians, nurses, and staff to enhance the patient stay and experience, including EMR documentation and paper chart handling.

The role requires a High School diploma or GED, strong communication skills, and computer experience; hospital experience is a plus. This on-site position contributes to a responsive, patient-centered environment within the