Labor & Delivery Operations Specialist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a Unit Clerk to support patient information processing, bed management, and unit operations. You will interact with patients and families, coordinate admissions and discharges, manage records, and collaborate with clinical staff to ensure smooth unit function.

Required GED/HiSET and Basic Life Support, with at least 3 years of clerical experience in a healthcare setting. The role is on-site with standard hospital hours and multi-department exposure.

Qualifications

• GED or HiSET (Required).
• Basic Life Support certification (American Heart Association).

Responsibilities

• Bed management and admissions coordination.
• Proficient use of computer applications: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples, etc.
• Unit projects such as Payroll, time schedules, and committees.
• Provide report/handoff to next shift; communicate pending discharges and admissions.
• Coordinate with Hospitalist for rounds; arrange coverage and post-discharge follow-ups.
• Greeter for arrivals; assist other departments with information.
• Maintain patient charts; prepare records for transfer and discharge; manage logs.
• Coordinate staffing for next shift; communicate staffing and scheduling needs.
• Maintain inventories and replenish supplies; follow emergency procedures.
• Initiate emergency procedures and locate emergency equipment as needed.

Skills

Computer literate

Interpersonal skills

Education

GED/HiSET

Job description

Baystate Health is seeking a Unit Clerk to support patient information processing, bed management, and unit operations. You will interact with patients and families, coordinate admissions and discharges, manage records, and collaborate with clinical staff to ensure smooth unit function.

Required GED/HiSET and Basic Life Support, with at least 3 years of clerical experience in a healthcare setting. The role is on-site with standard hospital hours and multi-department exposure.