Labor & Delivery Operations Associate (Part-Time, Day)

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision

Tuition assistance

Professional development

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking a part-time Operations Associate (OA) to join the Labor and Delivery Department team at Baystate Medical Center in Springfield, Massachusetts. The role supports admissions, patient flow, and unit operations, with day shifts and 12-hour coverage.

The OA will provide administrative and clinical team support, coordinate communications, and maintain accurate records to ensure safe, efficient care delivery.

Qualifications

• GED or HiSET is required.

Responsibilities

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.

Education

GED or HiSET

Job description

Baystate Health is seeking a part-time Operations Associate (OA) to join the Labor and Delivery Department team at Baystate Medical Center in Springfield, Massachusetts. The role supports admissions, patient flow, and unit operations, with day shifts and 12-hour coverage.

The OA will provide administrative and clinical team support, coordinate communications, and maintain accurate records to ensure safe, efficient care delivery.