Operations Associate- Labor and Delivery

baystatehealth; Springfield (MA); On-site; USD 23,000 - 36,000; Part time

Benefits offered by this job

Competitive Pay

Tuition Assistance

Career Growth

Regional Opportunities

Retirement Plan

Generous PTO

Job summary

Baystate Health is seeking an Operations Associate in Springfield, MA to support Labor and Delivery. The role is part-time, day shift, with 24 hours per week, and involves bed management, patient flow, and administrative tasks within the Labor and Delivery Department at Baystate Medical Center.

Responsibilities include coordinating admissions, discharges, and transfers; supporting rounds and staffing; maintaining accurate records; and ensuring effective communication among patients, families,

Qualifications

• GED or HiSET is required.
• Basic Cardiac Life Support (BCLS) certification is required or preferred.

Responsibilities

• Bed management and patient flow: coordinate admissions, discharges, and transfers; track bed availability and patient status; communicate updates with nursing, case management, physicians, and other departments.
• Administrative and clinical team support: assist nurses, hospitalists, case managers, and interdisciplinary teams; help with rounds, consults, and staffing.
• Communication and coordination: facilitate timely communication among patients, families, staff, and departments; answer calls and relay messages.
• Medical records and documentation: maintain accurate records, prepare admissions transfers and discharges docs, obtain signatures, keep unit logs.
• Patient and family support: welcome and orient patients and families, answer questions, provide information, direct concerns to the care team.
• Unit operations and resource management: support daily operations with staffing, inventory, scheduling, and handling medications and supplies.
• Systems and technology: use clinical and admin systems to maintain patient info, scheduling, and operations.
• Patient safety and emergency response: know emergency procedures and initiate appropriate response when needed.

Education

GED or HiSET

BCLS certification

Job description

Operations Associate - Labor and Delivery

Operations Associate in Springfield, MA | Baystate Health Careers

Department: Labor and Delivery

Location: Baystate Medical Center, Springfield Massachusetts

Job Type: Part-Time

Shift: Day

Schedule Details

Job Type: Part-Time, 24 hours per week

Shift: Day, 7am-7:30pm

Schedule: 12-hour shifts

Weekend Requirement: Every other Saturday and Sunday

Holiday Requirements: Every other Holiday

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support: Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology: Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response: Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education

GED or HiSET (Required)

Certifications

Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer Baystate Health is an