Operations Associate- Labor and Delivery

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision

Tuition assistance

Professional development

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking a part-time Operations Associate (OA) to join the Labor and Delivery Department team at Baystate Medical Center in Springfield, Massachusetts. The role supports admissions, patient flow, and unit operations, with day shifts and 12-hour coverage.

The OA will provide administrative and clinical team support, coordinate communications, and maintain accurate records to ensure safe, efficient care delivery.

Qualifications

• GED or HiSET is required.

Responsibilities

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.

Education

GED or HiSET

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Operations Associate – Labor and Delivery

Operations Associate in Springfield, MA | Baystate Health Careers

Department:Labor and Delivery

Location:Baystate Medical Center, Springfield Massachusetts

Job Type: Part-Time

Shift:Day

Make an Impact with Baystate Health

Baystate Health is seeking a Operations Associate (OA)to join ourLabor and Delivery Department team atBaystate Medical CenterinSpringfield, Massachusetts. Our Labor and Delivery Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support: Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology: Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response: Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.
• Job Type: Part-Time,24 hoursper week
• Shift: Day, 7am-7:30pm
• Schedule: 12-hour shifts
• Weekend Requirement: Every other Saturday and Sunday
• Holiday Requirements: Every other Holiday

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits:Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training:Tuitionassistance, CEUs, and professional development opportunities.
• Career Growth:Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities:Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement:Retirement savings and employer match.
• Paid Time Off:Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includesBaystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Basic Cardiac Life Support – American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.01 – $20.80 – $25.87

Equal Employment Opportunity Employer