Lab Water Field Service Technician - Travel-Ready

Veolia Water Technologies; San Francisco (CA); Sur place; USD 52 000 - 59 000; Plein temps

Avantages offerts par ce poste

Competitive salary

401(k) with company match

Paid vacation and holidays

Company-provided tools, laptop, and手机

Ongoing technical training

Résumé du poste

Veolia LabWater Solutions is seeking a highly motivated Field Service Technician to join our North American Field Service team. This role installs, maintains, troubleshoots, repairs, and calibrates laboratory water purification systems at customer facilities across an assigned territory.

The ideal candidate has strong mechanical and electrical aptitude, excellent troubleshooting skills, and a passion for delivering exceptional customer service.

Qualifications

• Associate's or Bachelor's degree in Engineering or related technical discipline.
• Minimum of two years of field service experience installing, maintaining, and repairing technical equipment.
• Strong mechanical, electrical, and electronic troubleshooting skills.
• Excellent diagnostic and problem-solving abilities.
• Strong verbal and written communication skills with the ability to interact professionally with customers at all organizational levels.
• Outstanding organizational and time management skills with the ability to prioritize multiple service calls and administrative responsibilities.
• Valid driver's license with an acceptable driving record.
• Willingness to travel extensively throughout the assigned territory, including overnight travel.

Responsabilités

• Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications.
• Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance.
• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
• Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
• Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines.
• Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
• Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams.
• Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures.
• Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication.
• Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service.
• Maintain company-issued tools, test equipment, inventory, and vehicle in a clean, organized, and service-ready condition.
• Ensure compliance with all company, customer, and regulatory safety policies while working in laboratory, pharmaceutical, healthcare, industrial, and research environments.
• Participate in a rotating 24/7 on-call support schedule.
• Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities.
• Maintain a high level of technical knowledge by participating in ongoing product training and professional development.
• Assist other departments within the service organization.

Connaissances

Mechanical aptitude

Electrical troubleshooting

Diagnostic thinking

Communication skills

Time management

Customer service

Formation

Engineering or related technical degree

Outils

Google Workspace

Salesforce

Description du poste

Veolia LabWater Solutions is seeking a highly motivated Field Service Technician to join our North American Field Service team. This role installs, maintains, troubleshoots, repairs, and calibrates laboratory water purification systems at customer facilities across an assigned territory.

The ideal candidate has strong mechanical and electrical aptitude, excellent troubleshooting skills, and a passion for delivering exceptional customer service.