Lab Support & Client Services Specialist

Labtech Diagnostics, LLC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Labtech Diagnostics, LLC in San Antonio, TX is seeking a Lab Support & Customer Service Associate to be a primary contact for clients, patients, and internal staff, supporting daily laboratory operations and ensuring accurate documentation.

The role emphasizes professional communication, LIS data entry, specimen handling basics, HIPAA compliance, and collaboration with lab teams to maintain timely turnaround and service excellence.

Qualifications

• Bachelor's degree preferred.
• Experience in a medical laboratory or customer service setting is helpful.
• Familiarity with laboratory terminology or specimen handling is a plus.

Responsibilities

• Serve as the first point of contact for clients, providers, and internal teams via phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services.
• Resolve customer issues professionally and escalate concerns as appropriate.
• Enter and update data in the Laboratory Information System (LIS).
• Prepare paperwork, labels, and shipping materials.
• Coordinate with lab staff to ensure smooth workflow and timely turnaround.

Skills

Professional communication

Customer service

Data entry

Team collaboration

Education

Bachelor's degree (preferred)

Tools

LIS

Job description

Labtech Diagnostics, LLC in San Antonio, TX is seeking a Lab Support & Customer Service Associate to be a primary contact for clients, patients, and internal staff, supporting daily laboratory operations and ensuring accurate documentation.

The role emphasizes professional communication, LIS data entry, specimen handling basics, HIPAA compliance, and collaboration with lab teams to maintain timely turnaround and service excellence.