Customer Service & Lab Support

Labtech Diagnostics, LLC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Labtech Diagnostics, LLC in San Antonio, TX is seeking a Lab Support & Customer Service Associate to be a primary contact for clients, patients, and internal staff, supporting daily laboratory operations and ensuring accurate documentation.

The role emphasizes professional communication, LIS data entry, specimen handling basics, HIPAA compliance, and collaboration with lab teams to maintain timely turnaround and service excellence.

Qualifications

• Bachelor's degree preferred.
• Experience in a medical laboratory or customer service setting is helpful.
• Familiarity with laboratory terminology or specimen handling is a plus.

Responsibilities

• Serve as the first point of contact for clients, providers, and internal teams via phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services.
• Resolve customer issues professionally and escalate concerns as appropriate.
• Enter and update data in the Laboratory Information System (LIS).
• Prepare paperwork, labels, and shipping materials.
• Coordinate with lab staff to ensure smooth workflow and timely turnaround.

Skills

Professional communication

Customer service

Data entry

Team collaboration

Education

Bachelor's degree (preferred)

Tools

LIS

Job description

Objective

The Lab Support & Customer Service Associate plays a key role in supporting daily laboratory operations while providing excellent customer service to clients, patients, and internal staff. This position serves as a primary point of contact for inquiries, assists with specimen processing support, and ensures accurate communication and documentation in accordance with laboratory standards and regulations.

Essential Functions

• Serve as a first point of contact for clients, providers, and internal teams via phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services.
• Resolve customer issues professionally and escalates concerns as appropriate.
• Maintain a courteous, helpful, and service-oriented approach at all times.
• Assist with specimen receiving, accessioning support, and documentation.
• Verify patient and test order information for accuracy and completeness.
• Enter and update data in the Laboratory Information System (LIS).
• Prepare paperwork, labels, and shipping materials.
• Support quality assurance activities by following SOPs and compliance guidelines.
• Coordinate with lab staff to ensure smooth workflow and timely turnaround.
• Assist with inventory tracking, supply ordering, and restocking.
• Support special projects, audits, or process improvement initiatives.
• Maintain a clean, organized, and compliant work environment.

Preferred

• Experience in a medical laboratory or customer service setting.
• Familiarity with laboratory terminology or specimen handling.
• Experience using a Laboratory Information System (LIS).
• Knowledge of HIPAA and patient confidentiality standards.

Skills & Competencies

• Professional and empathetic communication.
• Strong organizational and time-management skills.
• Team-oriented with a willingness to assist across departments.
• Problem-solving mindset with a focus on service excellence.

Requirements

• Bachelor's degree (preferred)
• Quality customer service skills, both verbal and written

Physical Requirements

• Able to sit for long periods of time
• Able to type at least 60 wpm
• Able to use the telephone and computer simultaneously

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Background & Drug Screening Mandatory