Lab Client Support Technician - Processing & LIS Expert

ARUP Laboratories; Salt Lake City (UT); Hybrid; USD 21,000 - 30,000; Full time

Job summary

ARUP Laboratories in Salt Lake City is seeking a Laboratory Client Support Technician- Processing to provide technical and preanalytic support for a designated division and to serve as a critical liaison between customers and internal departments.

The role involves handling specimens, routing requests, and ensuring data accuracy while utilizing LIS systems (ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, eExcept).

Qualifications

• High School Diploma or Equivalent or better.
• Must complete and demonstrate department-specific training and competency within 6 months.
• College level courses in medical terminology, biology, communications or related life sciences are preferred.
• General medical laboratory experience is preferred.
• Call center work experience is a plus.
• Ability to type 35 WPM and 10-key skills.
• Familiarity with Laboratory Information System (LIS).
• HIPAA training and/or knowledge.

Responsibilities

• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures.
• Evaluates specimens for acceptability and initiates problem resolution.
• Processes requests for add on testing.
• Maintains proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates calls to/from customers and laboratories.

Skills

Typing 35 WPM

10-key skills

Call center experience

Customer service

Communication

Education

High School Diploma or Equivalent

College courses in medical terminology/biology/communications

Tools

ANSR

ESP

IMS

Millennium

MasterControl

LMS

CRM

eExcept

Job description

ARUP Laboratories in Salt Lake City is seeking a Laboratory Client Support Technician- Processing to provide technical and preanalytic support for a designated division and to serve as a critical liaison between customers and internal departments.

The role involves handling specimens, routing requests, and ensuring data accuracy while utilizing LIS systems (ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, eExcept).