Lab Client Support Technician - Specimen & LIS Liaison

Ultipro; Salt Lake City, Northern (UT, KY); Hybrid; USD 21,000 - 34,000; Full time

Job summary

ARUP Laboratories in Salt Lake City seeks a Lab Client Support Technician to provide technical and preanalytic support for a division of technical operations and clients. You will contact clients with specimen information, ensure specimen integrity, and serve as a liaison between customers and company areas.

You will handle specimen processing, education, troubleshooting, and maintaining relationships with customers while adhering to HIPAA and quality standards.

Qualifications

• High School Diploma or Equivalent or better.
• Must complete and demonstrate department-specific training and competency within 6 months.
• General medical laboratory experience preferred.
• College courses in medical terminology, biology, communications or related life sciences.
• Call center work experience.
• Ability to type 35 WPM and 10-key skills.
• Familiarity with Laboratory Information System (LIS).
• HIPAA training and/or knowledge.

Responsibilities

• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing.
• Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution.
• Processes requests for add on testing.
• Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
• May provide verified test results available in the LIS, as requested, to authenticated individuals.
• Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
• Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
• Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
• Serves as a liaison between technical sections and customers.
• Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
• Documents customer communications, resolutions, issues, and appropriate follow-up.

Skills

Customer service

Typing 35 WPM

Communication

Education

High School Diploma or Equivalent

Tools

Laboratory Information System (LIS)

Job description

ARUP Laboratories in Salt Lake City seeks a Lab Client Support Technician to provide technical and preanalytic support for a division of technical operations and clients. You will contact clients with specimen information, ensure specimen integrity, and serve as a liaison between customers and company areas.

You will handle specimen processing, education, troubleshooting, and maintaining relationships with customers while adhering to HIPAA and quality standards.