Customer Service/Operations Support

Labtech Diagnostics, LLC; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Labtech Diagnostics, LLC is seeking a Customer Service/Operations Support Associate to assist daily laboratory operations and provide excellent service to clients, patients, and staff. You will be the main contact for inquiries, help with specimen processing, and ensure accurate documentation in line with lab standards.

You will enter data into the LIS, verify orders, prepare paperwork, and support QA activities while coordinating with lab staff to maintain smooth workflows and timely turnaround.

Qualifications

• Bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Experience in a medical laboratory or customer service setting is a plus.

Responsibilities

• Serve as a first point of contact for clients, providers, and internal teams via phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services.
• Enter and update data in the Laboratory Information System (LIS).
• Verify patient and test order information for accuracy and completeness.
• Prepare paperwork, labels, and shipping materials.
• Support quality assurance activities by following SOPs and compliance guidelines.
• Coordinate with lab staff to ensure smooth workflow and timely turnaround.
• Assist with inventory tracking, supply ordering, and restocking.
• Support special projects, audits, or process improvement initiatives.

Skills

Communication

Organization

Teamwork

Problem solving

Education

Bachelor's degree (preferred)

Tools

Laboratory Information System (LIS)

Job description

Objective

The Customer Service/Operations Support Associate plays a key role in supporting daily laboratory operations while providing excellent customer service to clients, patients, and internal staff. This position serves as a primary point of contact for inquiries, assists with specimen processing support, and ensures accurate communication and documentation in accordance with laboratory standards and regulations.

Essential Functions

• Serve as a first point of contact for clients, providers, and internal teams via phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services.
• Resolve customer issues professionally and escape concerns as appropriate.
• Maintain a courteous, helpful, and service-oriented approach at all times.

• Assist with specimen receiving, accessioning support, and documentation.
• Verify patient and test order information for accuracy and completeness.
• Enter and update data in the Laboratory Information System (LIS).
• Prepare paperwork, labels, and shipping materials.
• Support quality assurance activities by following SOPs and compliance guidelines.

• Coordinate with lab staff to ensure smooth workflow and timely turnaround.
• Assist with inventory tracking, supply ordering, and restocking.
• Support special projects, audits, or process improvement initiatives.
• Maintain a clean, organized, and compliant work environment.

Preferred

• Experience in a medical laboratory or customer service setting.
• Familiarity with laboratory terminology or specimen handling.
• Experience using a Laboratory Information System (LIS).
• Knowledge of HIPAA and patient confidentiality standards.

Skills & Competencies

• Professional and empathetic communication.
• Strong organizational and time-management skills.
• Team-oriented with a willingness to assist across departments.
• Problem-solving mindset with a focus on service excellence.

Requirements

• Bachelor's degree (preferred)
• Quality customer service skills, both verbal and written

Physical Requirements

• Able to sit for long periods of time
• Able to type at least 60 wpm
• Able to use the telephone and computer simultaneously

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Background & Drug Screening Mandatory