Lab Services Customer Care Specialist

University Of Michigan; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

2:1 retirement savings match

Job summary

University of Michigan in Ann Arbor is seeking a Customer Service Representative intermediate to support the Department of Pathology. This onsite, full-time role involves accurate data entry, sample receipt, and asset handling within the lab information systems.

Strong communication and reliability are essential to serve patients and co-workers effectively. Responsibilities include asset verification, data entry, and coordination of specimen transport, with routine quality checks on storage

Qualifications

• High School diploma or equivalent.
• 2–5 years of relevant professional experience.
• Commitment to Service Excellence.
• Dependability, punctuality, flexibility, and attendance.
• Ability to perform timely and accurate data entry.
• Ability to communicate with others in a friendly and helpful manner while building credibility and rapport with customers and co-workers.
• Ability to lift 25 lbs, frequent standing and walking required.
• Knowledge of medical terminology.
• Experience with Microsoft Office, MiChart, Soft, and email systems.
• Laboratory environment experience.

Responsibilities

• Perform accurate and timely receipt and data entry of samples into Department of Pathology Laboratory Information and tracking systems.
• Unpack, verify, and record contents and condition of received patient assets and associated paperwork.
• Label and triage patient assets for distribution to the designated service or file as appropriate.
• Return slides, blocks, or other patient assets to the originating facility including data entry into Laboratory Information and tracking systems.
• Perform receipt, transport, processing, tracking, and distribution of anatomic and clinical laboratory specimens.
• Maintain quality control, including temperature checks on all storage refrigerators and freezers.

Skills

Customer service

Data entry

Communication

Dependability

Punctuality

Flexibility

Education

High School diploma or equivalent

Tools

MiChart

Microsoft Office

Email systems

Soft

Job description

University of Michigan in Ann Arbor is seeking a Customer Service Representative intermediate to support the Department of Pathology. This onsite, full-time role involves accurate data entry, sample receipt, and asset handling within the lab information systems.

Strong communication and reliability are essential to serve patients and co-workers effectively. Responsibilities include asset verification, data entry, and coordination of specimen transport, with routine quality checks on storage