Medical Lab Customer Service Specialist I

Michigan State University; East Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Michigan State University’s Veterinary Diagnostic Laboratory is seeking a front-line customer service assistant to provide clerical support in a busy medical laboratory setting. You will handle inquiries, assist with order entry, process documentation, and coordinate with lab staff while maintaining confidentiality and compliance with university policies.

The role requires strong organization, multitasking, and proficiency in Windows and Microsoft Office, with a focus on accurate data entry and

Qualifications

• High school education or equivalent.
• 1–3 years in administrative medical or laboratory setting.
• Ability to follow processes and maintain confidentiality.
• Strong organization and attention to detail.

Responsibilities

• Greet and assist clients in a medical laboratory setting.
• Process documentation and accurate order entry.
• Route questions to lab personnel and provide basic guidance on specimen handling.
• Manage billing information and routine correspondence.
• Monitor general email and phone lines.
• Maintain front-office supplies and inventory.

Skills

Customer service

Multitasking

Communication

Data entry

Typing speed

MS Office

Education

High school diploma

Tools

Windows

Microsoft Excel

Microsoft Word

Job description

Michigan State University’s Veterinary Diagnostic Laboratory is seeking a front-line customer service assistant to provide clerical support in a busy medical laboratory setting. You will handle inquiries, assist with order entry, process documentation, and coordinate with lab staff while maintaining confidentiality and compliance with university policies.

The role requires strong organization, multitasking, and proficiency in Windows and Microsoft Office, with a focus on accurate data entry and