Consultation Service Representative

University Of Michigan

Ann Arbor (MI)

On-site

USD 32,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Excellent medical, dental, and vision

2:1 retirement savings match

Job summary

University of Michigan in Ann Arbor is seeking a Customer Service Representative intermediate to support the Department of Pathology. This onsite, full-time role involves accurate data entry, sample receipt, and asset handling within the lab information systems.

Strong communication and reliability are essential to serve patients and co-workers effectively. Responsibilities include asset verification, data entry, and coordination of specimen transport, with routine quality checks on storage

Qualifications

High School diploma or equivalent.
2–5 years of relevant professional experience.
Commitment to Service Excellence.
Dependability, punctuality, flexibility, and attendance.
Ability to perform timely and accurate data entry.
Ability to communicate with others in a friendly and helpful manner while building credibility and rapport with customers and co-workers.
Ability to lift 25 lbs, frequent standing and walking required.
Knowledge of medical terminology.
Experience with Microsoft Office, MiChart, Soft, and email systems.
Laboratory environment experience.

Responsibilities

Perform accurate and timely receipt and data entry of samples into Department of Pathology Laboratory Information and tracking systems.
Unpack, verify, and record contents and condition of received patient assets and associated paperwork.
Label and triage patient assets for distribution to the designated service or file as appropriate.
Return slides, blocks, or other patient assets to the originating facility including data entry into Laboratory Information and tracking systems.
Perform receipt, transport, processing, tracking, and distribution of anatomic and clinical laboratory specimens.
Maintain quality control, including temperature checks on all storage refrigerators and freezers.

Skills

Customer service

Data entry

Communication

Dependability

Punctuality

Flexibility

Education

High School diploma or equivalent

Tools

MiChart

Microsoft Office

Email systems

Soft

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Perform accurate and timely consultation case sample receipt and data entry into Department of Pathology Laboratory Information and tracking systems.Unpack, verify, and record contents and condition of received patient assets and associated paperwork. Label and triage patient assets for distribution to the designated service or file as appropriate.
Return slides, blocks, or other patient assets to the originating facility including data entry into Department of Pathology Laboratory Information and tracking systems with attention to detail to ensure accurate routing.
Perform receipt, transport, processing, tracking, and distribution or delivery of anatomic and clinical laboratory specimens.
Maintain quality control as required, including temperature checks on all storage refrigerators and freezers.

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

High School diploma or equivalent combination of education and experience.
2 to 5 years of relevant professionalexperience.
Demonstrated commitment to Service Excellence.
Demonstrated good work habits, dependability, punctuality, flexibility, and attendance.
Demonstrated ability to perform timely and accurate data entry.
Ability to communicate with others in a friendly and helpful manner while building credibility and rapport with customers and co-workers.
Ability to lift 25 lbs, frequent standing and walking required.

Desired Qualifications*

Knowledge of medical terminology.
Experience and aptitude with a variety of computer software programs including but not limited to Microsoft Office products, MiChart, Soft, and email systems.
Previous experience in a laboratory environment working as a team to assist clients/customers/co-workers.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

This full time, 40-hour position is Monday - Friday, with occasional weekend and holiday rotation, hours vary with shift assignment.

Work Locations

Department of Pathology, MLabs, NCRC. This is an onsite position.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

283523

Working Title

Job Title

Customer Service Rep Inter

Work Location

Michigan Medicine - Ann Arbor

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary