Lab Service Pro: Patient-Focused Specimen & Support

Henry Ford Health System; Jackson (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

Henry Ford Health System in Michigan is seeking a patient-focused Laboratory Support Specialist to serve our clinical laboratory customers. You will handle inquiries, ensure accurate test requests, and maintain compassionate, professional communication.

You will use information systems to track interactions, assist with specimen collection and handling, and support team reliability and workflow, contributing to safe, high-quality patient care.

Qualifications

• High school graduate.
• 2-3 years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and workflow.

Responsibilities

• Identify and tackle patient laboratory needs with clear, empathetic communication.
• Answer questions about test requests, submission requirements, and result statuses.

Skills

Problem solving

Communication

Data tracking

Education

High school diploma

Job description

Henry Ford Health System in Michigan is seeking a patient-focused Laboratory Support Specialist to serve our clinical laboratory customers. You will handle inquiries, ensure accurate test requests, and maintain compassionate, professional communication.

You will use information systems to track interactions, assist with specimen collection and handling, and support team reliability and workflow, contributing to safe, high-quality patient care.