Lab Outreach and Referral Coordinator

University of California, Irvine; Orange (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Sick and vacation time

Retirement savings plans

Job summary

UCI Health, part of the University of California, Irvine, seeks a customer-focused team member to support laboratory operations. The role involves assisting internal and external customers, navigating computer systems, and delivering lab reports with accuracy and empathy.

Responsibilities include phone handling, data entry, requisition review, and quality troubleshooting, with weekend and rotating shift availability. This position emphasizes reliability, teamwork, and professional communication.

Qualifications

• One year of applicable clinical lab work experience, or an equivalent combination of education and experience
• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
• Excellent written and verbal communication skills in English
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to work weekends, and rotating shifts including evenings, nights and holidays
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the organization

Responsibilities

• Provide a supportive link between UCI customers both internal and external, facilitates communications by effectively navigating computer and phone systems, builds and maintains customer relationships while providing a positive, professional and empathetic understanding to all customers.
• Handle phone calls, computer data entry, and printing/delivering lab reports; review lab requisitions and perform quality review and troubleshooting.

Skills

Clinical lab experience

Communication skills

Computer/data entry

Team collaboration

Flexibility

Tools

Lab computer systems

Job description

UCI Health, part of the University of California, Irvine, seeks a customer-focused team member to support laboratory operations. The role involves assisting internal and external customers, navigating computer systems, and delivering lab reports with accuracy and empathy.

Responsibilities include phone handling, data entry, requisition review, and quality troubleshooting, with weekend and rotating shift availability. This position emphasizes reliability, teamwork, and professional communication.