Lab IT Services Engineer

Aequor; San Diego (CA); Presencial; USD 120 000 - 150 000; Tempo integral

Resumo da oferta

Aequor in San Diego, CA is seeking an experienced Lab IT Services Engineer to support laboratory computing environments within a biotech research organization. The role focuses on Windows-based systems, IT infrastructure, desktop support, and integration of laboratory equipment.

You will work with scientists to understand requirements, troubleshoot issues, deploy PCs and software, and ensure secure, reliable IT operations across instruments such as mass spectrometers, plate readers, microscopes,

Qualificações

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of progressive hands-on experience in IT support, desktop engineering, systems administration, or infrastructure support.
• Strong troubleshooting and support experience with Windows 10, Windows 11, and Windows 11 IoT environments.
• Previous experience working in a biotech, biopharmaceutical, pharmaceutical, or life sciences environment.
• Experience supporting scientific laboratory instruments, equipment vendors, applications, and computer systems.
• Hands-on experience with scientific instruments such as Mass Spectrometers; Plate Readers; Microscopes and Imaging Systems; Biacore Systems; Laboratory Purification Systems.
• Experience with endpoint management tools such as Altiris and SimpleHelp, or similar platforms.
• Familiarity with Imprivata or other Single Sign-On (SSO) solutions.
• Scripting experience with PowerShell, Python, Batch, or similar languages.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to work directly with scientists and technical teams.

Responsabilidades

• Onboard, configure, and deploy new PCs and workstations based on laboratory requirements and organizational IT standards.
• Install, configure, and troubleshoot Windows operating systems, including Windows 10, Windows 11, and Windows 11 IoT.
• Integrate laboratory equipment with computing platforms and ensure proper network connectivity.
• Install, configure, and maintain scientific applications and specialized laboratory software.
• Provide technical support for scientific instruments, including plate readers, mass spectrometers, liquid handlers, gene sequencers, microscopes, imaging systems, and purification equipment.
• Work directly with scientists and laboratory personnel to understand laboratory workflows, data requirements, and infrastructure needs.
• Troubleshoot hardware, software, operating system, and connectivity issues while minimizing disruptions to laboratory operations.
• Support laboratory IT projects, including requirements gathering, planning, implementation, and deployment.
• Create, manage, track, and resolve IT service tickets while providing excellent customer service.
• Ensure all IT activities comply with organizational security policies, quality standards, and laboratory requirements.
• Utilize endpoint management and remote support tools to manage and maintain laboratory computing systems.
• Develop and utilize scripts to automate processes and improve IT support efficiency.

Conhecimentos

Windows troubleshooting

Biotech environment experience

Customer service/communication

Analytical problem solving

Scripting: PowerShell/Python

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Altiris Endpoint Management

SimpleHelp

Imprivata SSO

PowerShell

Python

Batch scripting

Descrição da oferta de emprego

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM or 8:30 AM–5:30 PM

Experience Required: 5+ Years

Education: Bachelor's Degree in Computer Science or equivalent work experience

Job Overview

We are seeking an experienced Lab IT Services Engineer to provide technical support for laboratory computing environments within a leading biomedical research organization.

This position will focus on supporting specialized laboratory computing platforms, scientific applications, workstations, and laboratory equipment integration. The ideal candidate will have a strong background in Windows-based systems, IT infrastructure, desktop support, and experience working with scientific instruments in a biotech, biopharmaceutical, or pharmaceutical environment.

The successful candidate will work closely with scientists and laboratory personnel to understand their technical requirements, troubleshoot system issues, and ensure reliable, secure, and efficient laboratory IT operations.

Key Responsibilities

• Onboard, configure, and deploy new PCs and workstations based on laboratory requirements and organizational IT standards.
• Install, configure, and troubleshoot Windows operating systems, including Windows 10, Windows 11, and Windows 11 IoT.
• Integrate laboratory equipment with computing platforms and ensure proper network connectivity.
• Install, configure, and maintain scientific applications and specialized laboratory software.
• Provide technical support for scientific instruments, including plate readers, mass spectrometers, liquid handlers, gene sequencers, microscopes, imaging systems, and purification equipment.
• Work directly with scientists and laboratory personnel to understand laboratory workflows, data requirements, and infrastructure needs.
• Troubleshoot hardware, software, operating system, and connectivity issues while minimizing disruptions to laboratory operations.
• Support laboratory IT projects, including requirements gathering, planning, implementation, and deployment.
• Create, manage, track, and resolve IT service tickets while providing excellent customer service.
• Ensure all IT activities comply with organizational security policies, quality standards, and laboratory requirements.
• Utilize endpoint management and remote support tools to manage and maintain laboratory computing systems.
• Develop and utilize scripts to automate processes and improve IT support efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of progressive hands-on experience in IT support, desktop engineering, systems administration, or infrastructure support.
• Strong troubleshooting and support experience with Windows 10, Windows 11, and Windows 11 IoT environments.
• Previous experience working in a biotech, biopharmaceutical, pharmaceutical, or life sciences environment.
• Experience supporting scientific laboratory instruments, equipment vendors, applications, and computer systems.
• Hands-on experience with scientific instruments such as:
• Mass Spectrometers
• Plate Readers
• Microscopes and Imaging Systems
• Biacore Systems
• Laboratory Purification Systems
• Experience with endpoint management tools such as Altiris and SimpleHelp, or similar platforms.
• Familiarity with Imprivata or other Single Sign-On (SSO) solutions.
• Scripting experience with PowerShell, Python, Batch, or similar languages.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to work directly with scientists and technical teams.

Preferred Qualifications

• Experience supporting laboratory informatics and scientific computing environments.
• Knowledge of laboratory automation, instrument integration, and research data workflows.
• Experience with LIMS or other laboratory information management systems.
• Experience managing specialized software and nonstandard applications in regulated research environments.
• This is a fully onsite position in San Diego, CA.
• Candidates must be comfortable working Monday through Friday, either 8:00 AM–5:00 PM or 8:30 AM–5:30 PM.
• The initial reporting location will be Building E, 10675 John Jay Hopkins Drive, San Diego, CA. Employees will transition to 3020 Callan Road, San Diego, CA 92121, in approximately two months.
• Vacation restriction: Vacation will not be permitted from January through March 2027. Candidates must be able to accommodate this requirement.

Ideal Candidate Profile

The ideal candidate will be an IT professional with strong Windows systems and desktop support experience, combined with hands-on exposure to scientific instruments and laboratory applications in a biotech or pharmaceutical research environment. The candidate should be comfortable working directly with scientists, troubleshooting specialized laboratory technology, and supporting critical research operations.