Lab IT & Instrumentation Support Analyst

Tailored Management; Juncos (PR); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Weekly Pay

Medical insurance

Dental insurance

Vision insurance

Job summary

Creative Solutions Services, LLC is seeking an Associate Lab Computing Analyst in Juncos, PR to support customer laboratory IT environments integrated with instrumentation. This onsite role operates from 8 AM to 5 PM and includes weekly pay and benefits: medical, dental, and vision insurance.

You will implement, monitor, and provide technical support for Windows-based platforms, manage onboarding and relocation of equipment, and ensure security and policy compliance in a fast-paced lab setting.

Qualifications

• Customer service oriented with ability to listen and interpret requests.
• Troubleshoot complex technology issues.
• Strong verbal and written communication.
• Manage multiple projects with tight timeframes.

Responsibilities

• Provides IT support for lab environments and instrumentation.
• Administers Windows-based desktops, networking, remote computing and backups.
• On-boards, retires, and relocates equipment as needed.
• Implements security policies, permissions and group policies.
• Maintains software distribution and core desktop applications.
• Creates and submits weekly engineer reports.
• Serves as liaison for software/hardware inquiries and escalations.
• Participates in client team meetings and ensures policy compliance.

Skills

Customer service

Troubleshooting

Communication skills

Time management

Education

Associate degree or relevant industry experience

Job description

Associate Lab Computing Analyst
Location- Juncos,PR
Contract Duration:8+ Months (Potential for Extension or Full-Time Conversion)
Pay Rate:$13.29hr-$17.86hr (W2) Based on Experience
Benefits:Weekly Pay, Medical, Dental, and Vision Insurance
Working Model-Fully Onsite (8AM-5PM)

Summary:
Company purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.

Key Responsibilities:

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for software/hardware related inquiries
• Escalates IT issues that are not resolved PKI Lab IT analysts
• Participates in client team meetings
• Escalates delivery concerns to the team lead

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

• Associate degree or relevant industry experience.
• One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems
• Preferred Qualifications:
• Experience with scientific instrumentation
• Experience in Life Science environment

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