Laboratory IT Support Engineer # 26-27012

US Tech Solutions; Berkeley (CA); On-site; USD 55,000 - 83,000; Full time

Job summary

US Tech Solutions seeks a hands-on IT support specialist for a 12-month contract to provide embedded IT support for laboratory instruments and their management, ensuring reliable connectivity to historians and other middleware.

You will serve as the primary on-site contact for lab IT and instrument issues, perform triage and escalation, coordinate with IT/OT teams, application owners and vendors, and help translate scientific needs into clear technical requirements.

Qualifications

• Solid understanding of computers and Windows OS.
• Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements.
• Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills.
• Excellent communication skills and ability to work collaboratively in a team.

Responsibilities

• Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation.
• Understand and utilize various internal and external IT systems and resources to operate independently (local IT, global IT, online support, IT security, IT management).
• Manage lab computers (inventory, basic troubleshooting, PC replacement, software upgrades, coordination with IT groups to resolve problems).
• Improve lab digital systems landscape by working cooperatively with IT teams, connectivity experts, and scientists (design new systems, implementation of 3rd party software, interface with data storage systems).

Skills

Windows OS

Incident management

Vendor management

Cross-functional communication

Troubleshooting

Education

Bachelor’s degree or equivalent in information technology

Job description

Duration: 12 months Contract

Provide embedded, hands-on IT support for laboratory instruments and its management. The role ensures reliable connectivity to historians and other middleware, engaging with IT support, timely issue resolution, and clear coordination among laboratory users, IT/OT teams, application owners, and vendors.

Responsibilities

• Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation.
• Understand and utilize various internal and external IT systems and resources to be able to operate independently (local IT, global IT, online support, IT security, IT management)
• Manage lab computers (inventory, basic troubleshooting, PC replacement, software upgrades, coordination with IT groups to resolve problems)
• Improve lab digital systems landscape by working cooperatively with IT teams, connectivity experts, and scientists (design new systems, implementation of 3rd party software, interface with data storage systems)

Experience

• Solid understanding of computers and windows OS
• Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements.
• Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills.
• Excellent communication skills, with the ability to work collaboratively in a team environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Skillset

• Manage incidents end to end across service desks, IT/OT teams, application owners, and vendors; challenge handoffs, elevate stalled tickets, and track issues through closure.
• Monitor and optimize data flow processes to ensure data integrity and availability.
• Document processes and procedures related to digital enablement and data management.
• Stay updated on the latest developments in laboratory technology and data management solutions.

Education

• Bachelor’s degree or equivalent experience in information technology, engineering, automation, laboratory systems, or a related discipline.

Shift Hours

8:00AM -5:00 PM PST

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

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