Life Sciences Windows Desktop Administrator

Milestone Technologies, Inc.; Thousand Oaks (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Onsite five days a week

Job summary

Milestone Technologies, Inc. seeks an IT Support Professional to provide hands-on benchtop and desktop support in Thousand Oaks. The candidate will manage Windows administration, instrument software, and IT documentation in a regulated lab environment.

The role emphasizes strict adherence to processes, rapid issue resolution, and strong collaboration with scientists and vendors. Onsite work five days a week is required, with occasional after-hours support.

Qualifications

• 5+ years of IT experience, benchtop/desktop support preferred.
• Strong documentation skills including SOPs and procedures.
• Ability to follow established processes and maintain accuracy and compliance.
• Customer-service oriented with a proactive, can-do attitude.
• Onsite 5 days/week in a regulated lab environment preferred.

Responsibilities

• Support benchtop computers and laboratory instruments used by scientists.
• Install new instruments in PD.
• Perform Windows administration, including upgrades for Windows 10/11 and Windows Server.
• Support Empower and Chromeleon upgrade activities and related laboratory system initiatives.
• Leverage AWS for virtualization and related technical tasks.
• Respond to incidents and service requests via ServiceNow.
• Provide Tier 1 troubleshooting and administrative support for laboratory software and systems.
• Manage user access, licensing, and system administration functions.
• Maintain documentation and asset inventory in ServiceNow and related systems.
• Coordinate with instrument vendors on system requirements and upgrades.
• Support lab data remediation and data transfer to enterprise file shares.

Skills

Windows administration

Active Directory

AWS

SCCM

ServiceNow

Troubleshooting

Documentation

Education

IT certifications

Tools

ServiceNow

SCCM

AWS

Empower

Chromeleon

Windows Server

Job description

Location: Thousand Oaks, CA (Onsite 5 Days/Week)

Duration: 12+ Month W2 Contract (No C2C)

Pay rate: Up to $42/hr. (No PTO and No Paid Holidays)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional after-hours support required)

The Ideal Candidate Will Have

• 5+ years of IT experience, ideally in a benchtop/desktop support environment.
• An IT background with strong attention to detail and a methodical, process-driven approach.
• Excellent documentation skills, including experience creating and maintaining IT documentation, SOPs, and procedures.
• A strong focus on following established processes, procedures, and documentation requirements.
• A quick learner who is eager to learn new systems, technologies, and processes.
• An open, friendly, and approachable personality with a strong customer-service mindset and a positive, 'can-do' attitude.
• The ability to work effectively 5 days per week onsite, providing hands-on support to QC laboratory environments.
• Experience working in a regulated environment is preferred, though experience does not need to be specifically within the pharmaceutical or biotechnology industries.
• GMP/GLP/GxP or validation experience is a plus, but the role is not intended for a full-scale validation specialist.
• A candidate who is comfortable working in a highly process-driven environment, with a strong emphasis on accuracy, compliance, documentation, and attention to detail.

Key Responsibilities

• Support benchtop computers and laboratory instruments used by scientists across lab and manufacturing buildings.
• Install new instruments in PD.
• Perform Windows administration, including upgrades and support for Windows 10, Windows 11, and Windows Server.
• Support Empower and Chromeleon upgrade activities and related laboratory system initiatives.
• Leverage AWS for virtualizations and related technical support tasks.
• Respond to incidents and service requests through ServiceNow.
• Provide Tier 1 troubleshooting and administrative support for laboratory software and systems.
• Manage user access, licensing, and system administration functions.
• Maintain documentation, service records, and asset inventory data in ServiceNow and related systems.
• Reconcile physical inventory with inventory records and maintain accurate asset tracking.
• Support deployment of antivirus software and operating system/software patches to laboratory computers.
• Coordinate with instrument vendors on system requirements, implementation, configuration, and upgrades.
• Manage inventory and storage room functions, including ordering supplies, decommissioning obsolete computers, and resolving purchase orders and transfer orders.
• Support lab data remediation and data transfer from instrument systems to enterprise file shares.
• Perform hardware troubleshooting, maintenance, and general desktop support as needed.

Required Qualifications

• Minimum 5 years of Windows administration experience.
• Experience with Windows desktop systems administration, including Active Directory and AWS.
• Minimum 4 years of benchtop support and/or IT help desk experience.
• Experience with inventory management and storage room operations.
• Hands-on experience with ServiceNow.
• Hands-on experience with SCCM.
• Professional communication skills and strong work ethic.
• Team-oriented and collaborative approach.
• Strong attention to detail and punctuality.
• Ability to work independently with a high degree of follow-through and documentation.
• Excellent organizational and multi-tasking skills in a fast-paced environment.
• Experience supporting PC/laptop hardware.
• Strong troubleshooting skills across software, hardware, and networking.
• Working knowledge of TCP/IP, Windows domains, and network configurations.
• Ability to lift 40 lbs.
• Experience in a large enterprise or corporate environment.
• Relevant certifications demonstrating initiative, continued learning, and technical growth.

Preferred Qualifications

• GXP experience.
• Experience supporting laboratory environments or scientific instruments.
• Experience with AWS virtualizations.
• Experience with Empower and Chromeleon upgrades.
• Experience supporting regulated or highly controlled enterprise environments