Labside Computing IT Analyst

Eurofins PSS Insourcing Solutions; Kalamazoo (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading life sciences company in Michigan seeks an Associate IT support professional to provide advanced troubleshooting for laboratory instrument software and support scientific personnel in evaluating new technologies. Candidates must have a Bachelor's degree in a relevant field and 3–5 years of experience in an R&D environment. This is a full-time position with a Monday-Friday schedule.

Qualifications

• 3–5 years of advanced IT support experience in a complex R&D environment.
• Able to navigate and modify the Windows Registry.
• Ability to work independently and as part of a multidisciplinary team.
• Strong desire to provide excellent support to lab operations personnel.

Responsibilities

• Provide advanced support and troubleshooting for laboratory instrument software.
• Monitor installation of security patches and ensure configurations.
• Assist scientific personnel in evaluating new laboratory technologies.
• Build various testing and monitoring utilities using PowerShell.

Skills

Advanced IT support experience

Problem-solving skills

Communication skills

Windows Registry management

Knowledge of TCP/IP

Education

Bachelor’s degree in a relevant field

Tools

Disk imaging software

PowerShell

Job description

Company Overview

Eurofins Scientific is an international life sciences company providing a wide range of analytical testing services across multiple industries, ensuring safety, authenticity, and accurate labeling of products from food to medicines.

Job Description

• Works independently and within a cross‑functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument‑associated software packages.
• Troubleshoots hardware and software issues, installs and configures new equipment, instrument‑related software applications and version updates while ensuring both vendor and company‑internal computer operating standards are met.
• Creates and updates problem‑tracking records.
• Monitors the installation of operating‑system and application security patches, ensuring security configurations are met and properly maintained.
• Configures and monitors backup and recovery software for all complex and critical systems.
• Builds various testing and monitoring utilities using PowerShell and command‑line scripting.
• Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues.
• Drives ownership of user issues: monitors progress and keeps users informed of resolution through the final solution.
• Assists scientific personnel with the evaluation and implementation of new or adjacent laboratory technologies.
• Adheres to all GxP compliance requirements and provides technical input for department SOP development.
• Adheres to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware.

Qualifications

Required Qualifications

• Bachelor’s degree (or equivalent experience) in computer science, chemistry, biochemistry, biology, physics, or a related discipline with an associated skillset in computer hardware and software.
• 3–5 years of advanced IT support experience in a highly complex R&D environment.
• Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software.
• Able to navigate and modify the Windows Registry.
• Knowledge of instrumentation hardware and communication standards (e.g., NI‑488.2 and NI‑DAQ). 
• Working knowledge of the principles and concepts of lab PC and peripheral hardware support.
• Highly competent in TCP/IP wired and wireless network fundamentals.
• Excellent problem‑solving skills and attention to detail.
• Ability to shift work and focus with little notice when priorities change.
• Ability to prioritize work with little supervision and to multitask.
• Ability to work independently and as part of a multidisciplinary team.
• Strong desire and commitment to provide excellent support to scientific and lab operations personnel and other internal team members.
• Excellent communication skills to interact with internal teams and external vendors.
• Ability to understand and consistently follow safety protocols and standard operating procedures.
• Ability to travel up to 5% of the time.
• Ability to lift heavy equipment up to 50 lbs.

Desired Qualifications

• Advanced technical knowledge with hands‑on experience supporting several types of lab instrumentation software platforms (e.g., LC/MS systems, DNA analysis, digital microscopes, UV plate readers, HVAC, robotic/automation systems).
• Experience installing and maintaining GxP‑validated systems.
• Ability to work in loosely defined problem‑solving situations within own work group/team and external departments.

Additional Information

• Position is first‑shift, full time, Monday‑Friday with overtime as needed.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Science

EEO Statement

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.