Lab IT & Instrument Support Analyst

VALIDATION ASSOCIATES LLC; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

VALIDATION ASSOCIATES LLC is seeking an IT Specialist to implement and support customer laboratory IT environments, focusing on instrument-integrated systems. You will monitor, troubleshoot, and maintain Windows-based desktops, security, and connectivity, while coordinating with instrument vendors and client teams.

Responsibilities include onboarding and decommissioning equipment, system validations, change management, and maintaining inventory and reports.

Qualifications

• Bachelor’s Degree with two plus years of technical experience.
• Associates Degree with three plus years of technical experience.
• High School Diploma or equivalent with five plus years of technical experience.
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Responsibilities

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assures connectivity of customer’s Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software and imaging of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all PerkinElmer Enterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Skills

Customer service

Troubleshooting

Communication

Task management

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Office

Networking

Remote computing

Backup systems

Windows OS

Job description

VALIDATION ASSOCIATES LLC is seeking an IT Specialist to implement and support customer laboratory IT environments, focusing on instrument-integrated systems. You will monitor, troubleshoot, and maintain Windows-based desktops, security, and connectivity, while coordinating with instrument vendors and client teams.

Responsibilities include onboarding and decommissioning equipment, system validations, change management, and maintaining inventory and reports.