Senior Lab IT & Systems Support Lead for Instrumented Labs

I.T. Solutions, Inc.; Foster City (CA); On-site; USD 95,000 - 140,000; Full time

Job summary

I.T. Solutions, Inc.

in Foster City, CA is seeking a Senior Specialist, Laboratory IT & Systems Support to serve as the primary operational liaison between Technical Development laboratories and IT partners, ensuring compliant, secure, and reliable lab computing environments and instrument-connected systems. The role covers deploying software, coordinating infrastructure, providing end-user support, maintaining CMDBs, and collaborating with LIS, Digital & Data, Facilities, Quality, and vendors

Qualifications

• Bachelor's degree in Information Technology, Engineering, or Computer Science
• Minimum 5 years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.
• Experience coordinating with instrument vendors and enterprise IT organizations.
• Strong troubleshooting, customer service, and problem-solving skills.
• Strong communication and stakeholder management experience.

Responsibilities

• Manage lifecycle activities for laboratory computers and instrument-connected workstations.
• Coordinate new computer deployments, replacements, upgrades, and retirement activities.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system, security patching, and compliance activities.
• Support laboratory instrument software, vendor applications, and connectivity requirements.
• Troubleshoot hardware, software, network, and technology issues impacting laboratory operations.
• Coordinate network port activations and infrastructure requests for instruments and laboratory equipment.
• Serve as the primary point of contact for laboratory technology support requests.
• Partner with IT, LIS, Digital & Data, Facilities, Quality, and instrument vendors to resolve issues and deliver solutions.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain operational documentation, standards, and support procedures.

Skills

Troubleshooting

Customer service

Problem-solving

Communication

Stakeholder management

Education

Bachelor's degree in Information Technology, Engineering, or Computer Science

Job description

I.T. Solutions, Inc.

in Foster City, CA is seeking a Senior Specialist, Laboratory IT & Systems Support to serve as the primary operational liaison between Technical Development laboratories and IT partners, ensuring compliant, secure, and reliable lab computing environments and instrument-connected systems. The role covers deploying software, coordinating infrastructure, providing end-user support, maintaining CMDBs, and collaborating with LIS, Digital & Data, Facilities, Quality, and vendors