Lab Systems IT Support Analyst — Instrument Data

Cognizant; California (MO); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant’s Lab IT Support team is seeking a Lab System Support Analyst to support laboratory software systems, instrument integration platforms, and data workflows that enable critical pharmaceutical and quality control operations.

You will collaborate with laboratory analysts, QA, and IT teams to ensure compliant, reliable system performance, configure and maintain systems, validate data, and document audit trails. This onsite role is based in San Francisco, CA with standard 5-day workweeks.

Qualifications

• Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or a related field.
• Internship experience or up to 2 years in a lab, pharmaceutical, biotechnology, or IT support environment.
• Basic understanding of laboratory instruments and analytical techniques.
• Familiarity with laboratory software systems and data management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Understanding of GLP, GMP, and regulated industry requirements.

Responsibilities

• Provide first-level support for laboratory software systems, instrument integration platforms, and related technologies.
• Troubleshoot and resolve software and hardware issues with laboratory instruments (HPLC, GC, spectrophotometers).
• Support configuration, maintenance, and validation of laboratory systems and data flow.
• Maintain system documentation, audit trails, and data archival processes per regulatory and business requirements.
• Collaborate with laboratory, QA, and IT teams to support compliance and improve workflows.

Skills

Troubleshooting

Analytical thinking

Communication

Education

Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or related field

Job description

Cognizant’s Lab IT Support team is seeking a Lab System Support Analyst to support laboratory software systems, instrument integration platforms, and data workflows that enable critical pharmaceutical and quality control operations.

You will collaborate with laboratory analysts, QA, and IT teams to ensure compliant, reliable system performance, configure and maintain systems, validate data, and document audit trails. This onsite role is based in San Francisco, CA with standard 5-day workweeks.