IT Lab System Engineer

Artech L.L.C.; Foster City (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Artech L.L.C. in Foster City, CA, seeks a Senior Specialist, Laboratory IT & Systems Support to serve as the primary liaison between Technical Development laboratories and IT partners, enabling secure, compliant, and efficient scientific operations.

You will manage lab computers and instrument-connected workstations, coordinate deployments, maintain CMDB inventories, support instrument software, and drive continuous improvement of laboratory technology.

Qualifications

• Bachelor's degree required in IT/Engineering/CS.
• 5+ years supporting laboratory computing environments or scientific instrumentation.
• Experience in regulated laboratory environments (biotech/pharma).
• Strong troubleshooting and customer-service mindset.
• Experience coordinating with instrument vendors and enterprise IT teams.

Responsibilities

• Manage lifecycle activities for laboratory computers and instrument-connected workstations.
• Coordinate deployments, replacements, upgrades, and retirement activities.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate OS patches, security and compliance activities.
• Support laboratory instrument software and connectivity requirements.
• Troubleshoot hardware, software, network, and laboratory operation issues.
• Coordinate network ports and infrastructure requests for instruments.

Education

Bachelor's degree in Information Technology, Engineering, or Computer Science

Job description

The Senior Specialist, Laboratory IT & Systems Support serves as the primary operational liaison between Technical Development laboratories and Information Technology partners. The role is responsible for supporting laboratory computing environments, instrument-connected systems, laboratory software deployment, infrastructure coordination, and end-user support activities that enable scientific operations. The position partners closely with Laboratory Operations, Laboratory Information Services (LIS), Digital & Data, instrument vendors, Facilities, Quality, and scientific organizations to ensure laboratory technology remains compliant, secure, operational, and aligned to business needs.

Primary Responsibilities

• Manage lifecycle activities for laboratory computers and instrument-connected workstations.
• Coordinate new computer deployments, replacements, upgrades, and retirement activities.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system, security patching, and compliance activities.
• Support laboratory instrument software, vendor applications, and connectivity requirements.
• Troubleshoot hardware, software, network, and technology issues impacting laboratory operations.
• Coordinate network port activations and infrastructure requests for instruments and laboratory equipment.
• Serve as the primary point of contact for laboratory technology support requests.
• Partner with IT, LIS, Digital & Data, Facilities, Quality, and instrument vendors to resolve issues and deliver solutions.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain operational documentation, standards, and support procedures.

Education:

• Bachelor's degree in Information Technology, Engineering, or Computer Science

Requirement:

• Minimum 5 years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.
• Experience coordinating with instrument vendors and enterprise IT organizations.
• Strong troubleshooting, customer service, and problem-solving skills.
• Strong communication and stakeholder management experience.