Lab IT Engineer

Source One Technical Solutions; Cambridge (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Source One Technical Solutions is seeking a Lab IT Engineer for a consulting assignment at a pharmaceutical client in Cambridge, MA 02142. You will provide hands-on IT support to a Research and Development site, keeping scientists productive and equipment compliant.

The role involves on-site and remote troubleshooting, setting up lab PCs, upgrading workstations to Windows 11, and coordinating with vendors. You will manage IT requests using JIRA and IRIS, and ensure secure, reliable lab IT

Qualifications

• Experience supporting scientific laboratory environments.
• Well rounded technical support background.
• Pharmaceutical or regulated industry experience.

Responsibilities

• Provide comprehensive IT support to Research and Development site.
• Troubleshoot computer and lab equipment issues for scientists, both on-site and remotely.
• Set up lab computers and network connections.
• Upgrade outdated lab workstations to Windows 11 to mitigate security risks and hardware failure. Minimize downtime for scientific instruments through proactive coordination with vendors and scientists.
• Initiate rebuild/build requests, prepare and install PC according to company standards, set up shared drive mappings, user account configuration, implement back up requirements and perform validation testing alongside the end-user.
• Manage IT requests utilizing ticketing systems such as JIRA and IRIS to update and complete tasks.

Skills

Lab IT support

Technical support

Regulated industry experience

Tools

JIRA

IRIS

Job description

Seeking a Lab IT Engineer for a consulting position at a pharmaceutical client in Cambridge, MA 02142.

Job Summary:

• Provide comprehensive IT support to Research and Development site.
• Troubleshoot computer and lab equipment issues for scientists, both on-site and remotely.
• Set up lab computers and network connections.
• Upgrade outdated lab workstations to Windows 11 to mitigate security risks and hardware failure. Minimize downtime for scientific instruments through proactive coordination with vendors and scientists.
• Initiate rebuild/build requests, prepare and install PC according to company standards, set up shared drive mappings, user account configuration, implement back up requirements and perform validation testing alongside the end-user.
• Manage IT requests utilizing ticketing systems such as JIRA and IRIS to update and complete tasks.

Qualifications:

• Experience supporting scientific laboratory environments
• Well rounded technical support background
• Pharmaceutical (or other regulated) industry experience