Labware LIMS Analyst

Westbourne IT Global Services; Foster City (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Westbourne IT Global Services in Foster City, CA, is seeking an experienced LabWare LIMS / Laboratory IT Systems Analyst to support laboratory applications and IT equipment in a regulated pharmaceutical environment.

The ideal candidate will combine laboratory systems knowledge with IT/app support, hands-on LabWare LIMS experience, and the ability to troubleshoot, manage incidents, and collaborate with QA, IT, and vendors to maintain compliant, audit-ready systems.

Qualifications

• Hands-on experience supporting or administering LabWare LIMS.
• Experience with laboratory IT systems, applications, or laboratory equipment.
• Experience in a pharmaceutical, biotechnology, life sciences, or regulated laboratory environment.
• Strong IT/Application Support and troubleshooting experience.

Responsibilities

• Provide day-to-day support for LabWare LIMS and other laboratory IT applications.
• Troubleshoot LIMS issues, system errors, user access problems, interfaces, and laboratory workflows.
• Support laboratory instruments and associated IT equipment, including instrument-to-LIMS connectivity.
• Investigate incidents and service requests and perform root cause analysis.
• Work with laboratory users, Quality, IT, vendors, and other stakeholders to resolve technical issues.
• Support configuration, testing, UAT, system upgrades, enhancements, and change requests.
• Maintain system documentation, SOPs, incident records, and audit trails.
• Support GxP, GMP, CSV and Data Integrity requirements.
• Assist with user account management, access controls, and system administration.
• Ensure laboratory systems remain compliant, reliable, secure, and audit-ready.
• Provide user training and technical guidance when required.
• Manage incidents and requests through tools such as ServiceNow or Jira while meeting agreed SLAs.

Skills

LabWare LIMS

Laboratory IT systems

IT/Application Support

Tools

ServiceNow

Jira

Job description

We are looking for an experienced LabWare LIMS / Laboratory IT Systems Analystto support laboratory applications, systems, and associated IT equipment within a regulated pharmaceutical or biotechnology environment.

The ideal candidate will have a strong combination of laboratory systems knowledge and IT/Application Support experience, with hands-on exposure to LabWare LIMSand GxP-regulated environments.

Key Responsibilities

• Provide day-to-day support for LabWare LIMSand other laboratory IT applications.

• Troubleshoot LIMS issues, system errors, user access problems, interfaces, and laboratory workflows.

• Support laboratory instruments and associated IT equipment, including instrument-to-LIMS connectivity.

• Investigate incidents and service requests and perform root cause analysis.

• Work with laboratory users, Quality, IT, vendors, and other stakeholders to resolve technical issues.

• Support configuration, testing, UAT, system upgrades, enhancements, and change requests.

• Maintain system documentation, SOPs, incident records, and audit trails.

• Support GxP, GMP, CSV and Data Integrityrequirements.

• Assist with user account management, access controls, and system administration.

• Ensure laboratory systems remain compliant, reliable, secure, and audit-ready.

• Provide user training and technical guidance when required.

• Manage incidents and requests through tools such as ServiceNow or Jirawhile meeting agreed SLAs.

Required Experience

• Hands-on experience supporting or administering LabWare LIMS.

• Experience working with laboratory IT systems, applications, or laboratory equipment.

• Previous experience within a pharmaceutical, biotechnology, life sciences, or regulated laboratory environment.

• Good understanding of GxP/cGMP, Computer System Validation (CSV), Data Integrity and change-control processes.

• Strong IT/Application Support and troubleshooting experience.

• Experience supporting LIMS integrations, interfaces, laboratory instruments, printers, scanners, or related peripherals.

• Experience with incident management, RCA, testing and technical documentation.

• Strong communication skills and ability to work closely with laboratory and technical teams.

Desirable Skills

• Experience with additional laboratory platforms such as OpenLab, Empower, STARLIMS, SmartLab or similar systems.

• Knowledge of SQL and databases.

• Active Directory/user-access management experience.

• Experience with ServiceNow, Jira or similar ITSM tools.

• Experience supporting laboratory system upgrades, validation activities and implementation projects.

Ideal Candidate

We are particularly interested in candidates who can demonstrate both laboratory/pharmaceutical experience and strong IT systems support experience, rather than purely laboratory or purely general IT backgrounds.