IT Lab Support Technician (PART-TIME)

Astrix Inc.; Durham (NC); On-site; USD 41,000 - 45,000; Part time

Job summary

Astrix Inc. in Durham, NC is seeking an IT Lab Support Technician to provide onsite help desk support for scientists and lab personnel. You will assist with lab instruments, workstations, and software in a research setting.

The role requires 1–2 years in lab IT, a Bachelor’s degree, and proficiency across Windows, macOS, and Linux. This is a part-time, onsite position (20 hours/week) with potential for extension.

Qualifications

• Bachelor's Degree required.
• 1-2 years of IT Lab Support, Help Desk, Desktop Support, or Lab IT experience.
• Experience supporting laboratory, scientific, research, healthcare, or biotech environments.
• Strong troubleshooting skills with Windows and macOS (Linux preferred).
• Experience supporting laboratory instruments and scientific software.

Responsibilities

• Provide onsite IT support for scientists, researchers, and laboratory staff.
• Troubleshoot and support Windows, macOS, and Linux systems.
• Support laboratory instruments and workstations, including HPLCs, SpectraMax, microscopes, and NGS platforms.
• Install, configure, and maintain laboratory software and hardware.
• Support applications such as Empower, QXManager, SoftMax Pro, JMP, and GraphPad.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Perform routine maintenance, system updates, and user account administration.
• Assist with data backup, asset management, and system documentation.
• Train users on laboratory workstation and software best practices.

Skills

Windows

macOS

Linux

Help Desk

Onsite support

Lab IT

Education

Bachelor's Degree

Tools

Empower

QXManager

SoftMax Pro

JMP

GraphPad

Job description

Location: Durham, NC (Onsite)
Schedule: Part-Time, 20 hours/week (2-3 days onsite)
Pay: $30-$33/hr
Contract: Strong potential for extension

No relocation or sponsorship available. Local candidates only.

We are hiring anIT Lab Support Technicianwith 1-2 years of experience supporting laboratory IT environments. This role combines help desk support with hands‑on support of scientific workstations, laboratory instruments, and end users in a research setting.

What You'll Do

• Provide onsite IT support for scientists, researchers, and laboratory staff.
• Troubleshoot and support Windows, macOS, and Linux systems.
• Support laboratory instruments and workstations, including HPLCs, SpectraMax, microscopes, and NGS platforms.
• Install, configure, and maintain laboratory software and hardware.
• Support applications such as Empower, QXManager, SoftMax Pro, JMP, and GraphPad.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Perform routine maintenance, system updates, and user account administration.
• Assist with data backup, asset management, and system documentation.
• Train users on laboratory workstation and software best practices.

Qualifications

• Bachelor's Degree required.
• 1-2 years of IT Lab Support, Help Desk, Desktop Support, or Lab IT experience.
• Experience supporting laboratory, scientific, research, healthcare, or biotech environments.
• Strong troubleshooting skills with Windows and macOS (Linux preferred).
• Experience supporting laboratory instruments and scientific software.