Lab IT Desktop Technician - GxP, Remote Support

Sky Systems, Inc. (SkySys); Melville (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Sky Systems, Inc. (SkySys) in Melville, NY is looking for an IT Support Specialist responsible for building and supporting operations of laptops and desktops. The role requires solid troubleshooting skills and experience in a fast-paced environment, providing support to both onsite and remote users.

Key responsibilities include maintaining hardware and software, managing documentation, and ensuring compliance with quality standards. Ideal candidates should have at least 4 years of experience in IT, with a strong understanding of computer systems and soft skills.

Qualifications

• At least 4 years of working experience in information technology.
• Solid knowledge of Windows, IOS and other computer operating systems.
• Knowledge of software distribution, patching, and imaging technologies desirable.

Responsibilities

• Build, Configure, Deploy and Maintain PC's and Peripherals.
• Support Users Remotely utilizing teams, Bomgar or Remote desktop.
• Manage and maintain relevant SOPs and documentation.

Skills

Windows Operating Systems

Service Now ticketing system

Active Directory

Networking concepts

Troubleshooting

Communication skills

Education

Associate degree in an IT-related field

Tools

Excel

SharePoint

COMAP

Job description

Sky Systems, Inc. (SkySys) in Melville, NY is looking for an IT Support Specialist responsible for building and supporting operations of laptops and desktops. The role requires solid troubleshooting skills and experience in a fast-paced environment, providing support to both onsite and remote users.

Key responsibilities include maintaining hardware and software, managing documentation, and ensuring compliance with quality standards. Ideal candidates should have at least 4 years of experience in IT, with a strong understanding of computer systems and soft skills.