Onsite IT & AV Troubleshooter

Sky Systems, Inc. (SkySys); Goleta (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is looking for an L1 + AV Technician to provide onsite desktop and AV support across the Goleta site, troubleshooting desktops, basic network checks, and coordinating with remote teams and vendors to keep meeting spaces ready.

The role requires hands-on hardware handling, lifting, and following SOPs, with experience in Teams/Zoom/Webex. You will manage conference room accounts, track loaner devices, and use ITSM tools to ensure smooth daily operations.

Qualifications

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching).
• Familiarity with conferencing platforms (Teams, Zoom, Webex).
• Ability to lift equipment and work at height.
• Strong communication, customer service, and documentation skills.
• Follow SOPs, ticketing processes, and escalation guidelines.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Skills

IT AV support

Desktop & laptop troubleshooting

Network fundamentals

Conferencing platforms

Heavy equipment handling

Communication

Documentation

Tools

ServiceNow

Jira

Extron

Crestron

Job description

Sky Systems, Inc. (SkySys) is looking for an L1 + AV Technician to provide onsite desktop and AV support across the Goleta site, troubleshooting desktops, basic network checks, and coordinating with remote teams and vendors to keep meeting spaces ready.

The role requires hands-on hardware handling, lifting, and following SOPs, with experience in Teams/Zoom/Webex. You will manage conference room accounts, track loaner devices, and use ITSM tools to ensure smooth daily operations.