Field Service Specialist

Metrohm-US; Chicago (IL); On-site; USD 39,000 - 63,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company match

Paid vacation, sick, personal, and HOL

Life & disability insurance

Growth-oriented team culture

Job summary

Metrohm USA, Inc. is seeking a Field Service Specialist based in the greater Chicago area to support customers across Illinois, Indiana and western Michigan.

You will perform installations, calibrations, and preventive maintenance on benchtop analytical systems, with travel across the territory and some remote support via phone or Teams. The role requires a BS/BA in Chemistry or related field and 2–4 years of hands-on service experience.

Qualifications

• BS/BA in Chemistry or closely related scientific discipline.
• 2–4 years hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely (phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Skills

Troubleshooting

Communication

Time management

Independent work

Travel willingness

Education

BS/BA in Chemistry

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Specialist

Regular Full-Time Chicago, IL, US

4 days ago Requisition ID: 1861

Field Service Specialist

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across, but not limited to, parts of Illinois, Indiana and Michigan.

What You’ll Do

As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

This role supports customers across parts of Illinois, Indiana and western Michigan and will be based in the greater Chicago area. Candidates should be comfortable with frequent travel within the assigned territory and occasional travel outside the territory to support regional customer needs.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2-4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Candidates with strong computer literacy and experience using common business or industry-specific software

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

This role is paid on an hourly basis and includes eligibility for quarterly bonuses. Compensation will be determined based on the candidate’s skills, experience, and overall qualifications. Eligible employees enjoy a comprehensive benefits package, including:

• Company-paid life & disability insurance
• 401(k) with company match
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture
• Company vehicle

Other Requirements

• Must pass pre-employment background check, education and employment verification, motor vehicle report and a 10-panel drug screening (including marijuana).

Diversity, Equity & Inclusion

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees.
We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.
Metrohm USA is a federal contractor and E-Verify employer.