Lab Client Services Specialist & Acting Supervisor

Mercy Health System Corporation; Janesville (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Job summary

Mercyhealth is seeking a Supervisor for Laboratory Client Service to ensure smooth operation of patient registration, order processing, and result entry across HIS/LIS systems. You will lead a small team, coach partners, and resolve escalated issues while maintaining high service standards.

The role requires at least three years in clerical or healthcare settings, a high school diploma, and a strong grasp of insurance/billing processes; schedule is 40 hours weekly, with a Mon-Fri shift and

Qualifications

• High school diploma or equivalent.
• At least three years clerical or healthcare experience required.

Responsibilities

• Proficient with Hospital Information System (HIS) and Laboratory Information System (LIS) to release orders or register patients as needed.
• Assess orders for special collection requirements and patient preparation.
• Documents appropriate diagnosis code when indicated.
• Resolve unusual or unclear test orders by contacting the physician, nurse or reference laboratory and documents actions taken.
• Research tests not orderable in the LIS for specimen requirements and appropriate billing information including price and CPT codes.

Education

High school diploma or equivalent

Job description

Mercyhealth is seeking a Supervisor for Laboratory Client Service to ensure smooth operation of patient registration, order processing, and result entry across HIS/LIS systems. You will lead a small team, coach partners, and resolve escalated issues while maintaining high service standards.

The role requires at least three years in clerical or healthcare settings, a high school diploma, and a strong grasp of insurance/billing processes; schedule is 40 hours weekly, with a Mon-Fri shift and