Lab Outreach & Client Success Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Laboratory Client Relations Specialist to serve as the primary contact between the laboratory and outreach clients, including physician offices and clinics. You will promote laboratory services, coordinate specimen collection and transport, and resolve issues related to testing, logistics, and results delivery.

In this role, you will strengthen client relationships, conduct client site visits, onboard new clients, and work with leadership to

Qualifications

• Associate’s degree required; Bachelor’s degree in medical laboratory science, business, or related field preferred.
• Minimum of 3 years’ experience in a clinical laboratory, healthcare outreach, or client services role.
• Familiarity with laboratory testing processes, LIS systems, and healthcare operations preferred.
• Strong communication and interpersonal skills; excellent organizational and problem-solving abilities; able to work independently and manage multiple client relationships.
• Proficient in Microsoft Office and laboratory information systems (LIS).
• Customer-service oriented with attention to accuracy and confidentiality.
• MLT or CLT(ASCP) certification or equivalent preferred.

Responsibilities

• Act as the main contact for outreach clients, providing timely and professional support for all laboratory-related inquiries.
• Coordinate and oversee specimen pickup and delivery schedules with couriers and logistics staff.
• Ensure accurate and efficient handling of client test orders, specimen labeling, and transport requirements.
• Collaborate with laboratory departments to resolve client concerns related to test performance, turnaround time, or results.
• Conduct client site visits to assess needs, provide training on test ordering systems, and promote laboratory services.
• Assist in onboarding new clients by coordinating setup, account activation, and workflow integration.
• Monitor client satisfaction through surveys and feedback and develop action plans to address service gaps.
• Communicate updates on new tests, changes in procedures, or billing information to clients.
• Work with laboratory leadership and marketing to identify and pursue new business opportunities.

Skills

Communication & interpersonal skills

LIS knowledge

Microsoft Office

Customer service mindset

Organizational skills

Healthcare operations

Education

Associate degree

Bachelor's degree preferred

Tools

LIS systems

Job description

The Christ Hospital Health Network is seeking a Laboratory Client Relations Specialist to serve as the primary contact between the laboratory and outreach clients, including physician offices and clinics. You will promote laboratory services, coordinate specimen collection and transport, and resolve issues related to testing, logistics, and results delivery.

In this role, you will strengthen client relationships, conduct client site visits, onboard new clients, and work with leadership to